Field Technician II

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

A Field Technician II is primarily responsible for performing duties associated with hands on functions within the telecommunications industry. This role should have an understanding about troubleshooting and maintenance of various types of equipment noted. They will have a technical, mechanical and electrical background and be familiar and have experience around all major manufacturers of transport equipment, high voltage electrical systems, DC power plant as well as knowledge of critical infrastructure, ISP/OSP and all associated test systems to include optical, electrical and power testing equipment associated with the telecommunications Industry. Excel and Smart sheet experience preferred. They will install, test or turn up a variety of telecommunications equipment including SONET, TDM, DWDM, IP or Ethernet based equipment with limited supervision from the team lead or manager.  They also troubleshoot and handle maintenance of various types of equipment noted.  The assigned shift may vary based on needs of the business and typically includes an "On-Call" shift rotation.

*Location: this role is located in Los Angeles, Ca(LA, IE and OC) and works in the field up to 35%. Our ideal candidate will reside within 30 minutes of the Los Angeles metro area.  

Work Authorization Requirement: Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for employer-sponsored work authorization, such as OPT, TN, H1B or any other type of work visa, now or in the future.

Job Duties

• Conduct site surveys and field inspections to assess building entrance requirements, equipment space availability, outdoor cabinets, buried cable, construction areas, and related facilities.
• Identify, troubleshoot, document, and escalate potential network issues before they become service affecting, using deductive reasoning to improve network performance and customer experience.
• Prepare accurate field documentation, including site surveys, fiber panel audits, closeout packages, power audit reports, maintenance records, and other required work records.
• Communicate effectively with customers, peers, contractors, management, and cross-functional teams; participate in project and process meetings and serve as a resource for less experienced technicians.
• Follow safety procedures, maintain eligibility to operate a company vehicle, complete vehicle inspections, and support on-call, after-hours, extended-shift, and overnight travel requirements as assigned.
• Install, test, turn up, decommission, and troubleshoot network and customer services, including SONET, TDM, DWDM, IP, Ethernet, and related transport equipment.
• Perform optical, Ethernet, BER, SONET, circuit, and power testing using appropriate tools such as OTDRs, optical power meters, digital multimeters, fiber identifiers, and fiber scopes.
• Complete installation commissioning and ongoing support of optical transmission systems, DC power, low/high voltage electrical systems, and related critical infrastructure.
• Perform preventive and demand maintenance for network facilities, equipment, materials, and assigned infrastructure to support service reliability and operational standards.
• Install, label, scope, clean, and test fiber optic patch cords and support ISP/OSP work, including metro and long-haul fiber assignments as needed.

Qualifications

• Working knowledge of telecommunications network infrastructure, fiber optic systems, transport equipment, critical infrastructure, ISP/OSP environments, and related field practices.
• Experience installing, testing, turning up, troubleshooting, or maintaining telecommunications equipment and services, including SONET, TDM, DWDM, IP, or Ethernet-based platforms preferred
• Ability to read and interpret safety rules, MSDS/SDS documents, MOPs, CLR/DLR documentation, procedures, and vendor materials related to company-owned equipment.
• Ability to work in varied field environments, including indoor and outdoor locations, heights, confined spaces, construction areas, various terrain, and changing weather conditions.
• Ability to meet physical requirements of the role, inclu