Senior Network Operator

Your role in our mission

• Deliver a customer focused support experience by effectively addressing new requirements and resolving support tickets through proactive troubleshooting.
• Manage and resolve client-submitted support tickets, providing thorough troubleshooting and status updates throughout the resolution process.
• Support and configure and manage Palo Alto Firewalls and Strata Cloud Platform to ensure secure and efficient network traffic handling.

• Schedule meetings with clients to gather requirements, provide updates, and address concerns proactively.
• Collaborate closely with cross-functional teams including Tech Support, Security, NOC and Cloud Teams to ensure seamless resolution of client-related issues.
• Deliver exceptional, client-centric support by prioritizing responsiveness, clarity, and professionalism in all interactions.

• Monitor, and maintain Cisco routers, Cisco switches, Cisco FTDs, and Cisco Firepower Management Center (FMC).
• Administer and troubleshoot F5 Big-IP Load Balancers, including LTM, GTM, and iRules configuration.
• Monitor network health and performance using SolarWinds, and develop custom scripts to automate alerts, reporting, and maintenance tasks.
• Create and maintain up-to-date network diagrams using Draw.io for documentation, audits, and operational planning.
• Collaborate with cross-functional teams to support enterprise applications, data centers, and cloud-based services.
• Participate in incident response and root cause analysis for network-related issues.
• Assist in network architecture planning, upgrades, and capacity management.
• Ensure compliance with security policies, operational procedures, and industry best practices.
• Install and maintain patches on the Infrastructure Hardware, Cisco IOS, F5 OS, FTD OS, Certificates.
• Make recommendations for hardware upgrades and research new hardware solutions.
  Coordinate and implement hardware / software maintenance with our customers and application teams.
• Support and participate in disaster recovery drills, backups, and recovery.
• Participate in an on-call rotation to provide support for both client needs and business operations.
• Review sys-logs, Splunk logs and other logs to validate performance and troubleshoot client related problems.

What we're looking for

• Proven experience with Palo Alto firewalls and cloud-based security management (Strata Cloud).
• Strong hands-on experience with Cisco networking technologies (routers, switches, FTDs, FMC).
• Knowledge of F5 Big-IP Load Balancers, including advanced configuration and troubleshooting.
• Proficient in SolarWinds network monitoring tools and basic scripting (SWQL, PowerShell, or similar) for automation.
• 3-5 years of Cisco system administration experience in a production environment.
• Solid understanding of networking protocols (BGP, OSPF, EIGRP, VLANs, STP, SDWAN etc.).
• Strong problem-solving skills and ability to work independently or as part of a team.
• Client focused with excellent communication and documentation skills.
• Willing to accept on-call responsibilities for network support.
• Industry Certifications are an added advantage: CCNA/CCNP, PCNSE.
• General working knowledge of Linux variants and Windows Servers.

What you should expect in this role

• Hybrid position at the Gold River, CA office (minimum of 2 days per week) 
• Opportunities to travel through your work (0-10%)
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is 6/30/2026