Senior Sales Operations Specialist - Process & Strategy

At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow’s healthcare industry. Our SaaS platform creates new paths to commercial success in the healthcare market, so companies can identify where to go next.  

Our employees are kind, collaborative, energetic, approachable and driven. On top of that, we value the unique perspectives, backgrounds and voices of our employees. Why? Because their diverse experiences drive new ideas and help us build a better community. 

For over 10 years, we’ve built a collaborative culture driven by employees who share a passion for improving the healthcare ecosystem, enjoy giving back to the local community and value diversity and inclusion.  

One of the hallmarks of our culture is our commitment to community service. Through the DefinitiveCares program, employees can work with their choice of more than 40 charitable organizations, supporting causes from hunger and homelessness to healthcare, LGBTQ+ issues, racial justice, women’s initiatives and more. 2021 marked the sixth year that we had 100% employee participation in DefinitiveCares. 

We also provide a range of opportunities for employees to connect with each other. Employees can join any of our employee run affinity groups supporting causes such as women’s empowerment, LGBTQ+, Black, indigenous and people of color (BIPOC), disabilities and working parents and potential for many more. Affinity groups often enable greater education companywide through training, events and speaker series. 

We’re also a great place to work. For five years in a row, we’ve been recognized by the Boston Business Journal and the Boston Globe as a best place to work in Massachusetts. In 2022, Energage recognized us for Culture Excellence in Compensation & Benefits, Innovation, Great Leadership, Purpose & Value and Work-Life Flexibility! 

Think you’d be a good addition to our team? Explore our available positions here. We’d love the chance to get to know you.  

We are seeking a Senior Sales Operations Specialist with a passion for process optimization and collaborative problem-solving to join our team. This role will focus on enhancing sales processes, improving cross-functional alignment, and delivering data-driven insights to empower our sales teams. You will serve as the source of truth for sales processes, ensuring they are efficient, well-documented, and aligned with broader business goals. A key aspect of this role will involve close coordination with the Enterprise Applications Team—technical administrators and developers of our sales tech stack (which includes applications such as Salesforce (SFDC), Gong.io, SalesLoft, SalesNavigator, etc.)—to design and implement effective solutions. 

This position requires a proactive, detail-oriented individual with expertise in Salesforce and process design best practices, and experience collaborating with technical and non-technical stakeholders. 

 

Key Responsibilities: 

• Sales Process Improvement: Analyze, optimize, and document sales and revenue processes to improve efficiency and alignment with business objectives. 

• Process Ownership: Act as the source of truth for sales processes, ensuring they are up-to-date, scalable, and well-communicated.  

• Cross-Functional Collaboration: Partner with finance, value delivery, enterprise applications, marketing operations, sales enablement, and other teams to ensure seamless integration and alignment of processes across the organization. 

• Operationalizing Sales Strategy: Translate sales strategies into actionable, repeatable processes that drive results. 

• Data Management & Mapping: Ensure accurate, timely delivery of relevant data to the right teams to support decision-making and forecasting. 

• Collaboration with Enterprise Applications Team: Work closely with technical admins and developers of the sale