Customer Service Support - Patient Financial Svcs - Full Time

Staff Position Description

Position Title: Customer Service Support Generalist Position Code: SupCSGen-8115

Department: Patient Financial Services Safety Sensitive: Yes

Reports to: CBO Cash App & Customer Service Mgr. Exempt Status: No

 

Position Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance.

 

Key Responsibilities [List of material responsibilities and essentials duties which must be completed in achieving the objectives of the position]

· Answer phones and assist patients with questions or concerns with their accounts, explain charges and answer other related inquiries from patients.

· Responsible for the individual day end deposit as well being responsible for the reconciliation process.

· Refers patients/families to other departments for information or assistance.

· Processes reoccurring payments/authorizations–nets for self-pay accounts monthly.

· Reviews Financial Assistance Program (FAP) documentation that patient brings in to ensure that all required documents are provided.

· Works with Financial Counselors to support them in the clerical aspect of their job: write/send letter of approval to patient, scan into applicable system the approval letter and other necessary documentation, works the RC report on a weekly basis to assist the Financial Counselors in process accounts to collections.

· Assist in the preparation of patients’ accounts for legal this consists of printing COAs and other documentation needed by outside collection agency.

Qualifications [Statements regarding minimum educational and experience qualifications, required proficiencies with specialized knowledge, computer proficiencies, military service, required certifications, etc.]

General knowledge of office procedures; basic computer skills; effective interpersonal skills through both telephone and face to face contact; ability to organize and sort daily workload.

Preferences [Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multi-lingual, master’s degree)]

High school diploma or equivalent preferred

One (1) year health insurance knowledge preferred but not required and some Office/Hospital setting experience

Special Position Requirements [Optional section: any travel, security, risk, hazard or related special conditions which apply to the position]

Blood Borne Disease Exposure Category: Category III

Work Requirements [Optional section: work requirements for physical or other important issues which relate to the job]

Ability to sit for six to seven hours daily at a computer terminal; occasionally lifts and carries up to 15 pounds of files to storage area; must be able to deal calmly and effectively with frustrated and/or angry clients.