Medical Office Coordinator - Genetics Program, Oncology Service Line

Medical Office Coordinator - Genetics Program, Oncology Service Line

Hiring Department: Oncology Service Line

Location:  Chicago, IL USA

Requisition ID: 1041395

FTE: 1

Work Schedule: Monday - Friday, 37.5 hours per week

Shift: Evenings

# of Positions: 1

Workplace Type:  Hybrid  

Posting Close Date:  June 27, 2026

Salary Range (commensurate with experience): $32.36 - 50.03 / Hourly Wage

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The Medical Office Coordinator (MOC) will provide administrative and operational support to the Senior Genetic Counselor(s) in the day-to-day operations of the UI Health Hereditary Cancer Clinic and the Cancer Prevention and Survivorship Clinical Program. The MOC will manage and oversee the clinic development, patient navigation, and clinic workflow, ensuring minimal fragmentation of care and coordination of services, including providing quality customer service, resolving any issues as they occur for patients and/or providers, and collecting statistical information and reporting to the management team to meet strategic goals and enhance business practices for UI Health Hereditary Cancer Clinic and the Cancer Prevention and Survivorship Clinical Program.

Duties & Responsibilities:

• Initiate/facilitate communication and interaction with internal and external staff and providers as related to patients of cancer genetics services.
• Serve as the point person for questions and issues related to cancer genetic clinical services, including patient scheduling, referrals, authorizations, and records; escalate issues as appropriate.
• Complete and enhance processes for collecting patients' medical records and obtain referrals and authorizations, as needed, for appointments and genetic testing.
• Schedule, monitor, and manage appointment loads for genetic counselors and medical oncologists, or other members of the multidisciplinary team, as needed. Build, maintain, and create systems to optimize schedules for the UI Health Hereditary Cancer Genetic Clinic and the Cancer Prevention and Survivorship Clinical Program.
• Collect outcomes data on patients' cancer genetic testing services and present to staff at team meetings. Providing insight on productivity, growth, and uptake of services.
• Monitoring productivity of the UI Health Hereditary Cancer Clinic and the Cancer Prevention and Survivorship Clinical Program, including initiating actions to decrease patient no-show rates and developing and maintaining systems to increase clinic productivity.
• Track patients' progress through the genetic assessment, testing, and follow-up screening process through medical record review, contact with medical providers, and follow-up patient phone calls to determine whether patients obtained recommended services.
• Develop and foster relationships with personnel in departments involved in the care of cancer genetic patients (i.e., physicians, nurses, social services staff, hematology/oncology clinic staff, patient navigators, program coordinators, etc.); organize educational sessions to inform practitioners of hereditary cancer risk services provided at UI Health and encourage referrals along with the genetic counselors.
• Utilize interventions and strategies that are appropriate to the population, considering various