Customer Success Manager I - Hospitality

<p><a href="https://relaypro.com/"><strong>Relay</strong></a> is the Intelligent System of Action for the physical economy. While the digital revolution has often left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren't just selling radios, we’re building the digital foundation for the 80% of the global workforce that doesn't work at a desk.</p> <p><strong>Why Join Relay?</strong></p> <ul> <li><strong>A Proven Winner: </strong>Join a hyper-growth company trusted by over 10% of the Fortune 500, continuing to move upmarket with massive impact.</li> <li><strong>High Value, High Impact: </strong>With 47% of our revenue from $100K+ ARR customers and 135% Net Revenue Retention (NRR), you'll be joining a company rooted in value creation.</li> <li><strong>Market-Leading Innovation:</strong> The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, with 500% YoY growth.</li> <li><strong>World-Class Leadership: </strong>Our stellar leadership team is built to help us scale toward our next major milestones.</li> <li><strong>The Relay Culture: </strong>We’re dedicated to helping you do the best work of your life (BWIML), investing in your growth through L.I.T., living our CHASE values, and learning from incredibly talented, supportive teammates who make the work (and the wins) better every day.</li> </ul> <p><strong>Now, here’s what we’re building, and where you come in.</strong></p> <p><strong>This is a full-time, in-office role based in our Raleigh, NC headquarters, requiring 3 days per week in the company office (Monday/Wednesday/Friday). This role is anticipated to have travel requirements up to 20%.</strong></p> <p><strong>Role Overview:</strong></p> <p>At Relay, our Customer Success Manager (Enterprise Multi-Site Hospitality) role involves serving as a customer strategist responsible for managing an expanding portfolio of Enterprise Multi-Site accounts that showcase the versatility of the Relay platform. It is a key revenue-generating and strategic partnership position within the Hospitality sector. The focus is on value realization, account-based expansion, and fostering site-level success to promote growth within broader Enterprise contexts.</p> <p>This team goes beyond maintaining current states; they drive significant value from existing sites and develop multi-threaded relationships from frontline teams to corporate offices. Ensuring customers leverage Relay’s core value proposition and latest roadmap applications is essential for driving operational excellence.</p> <p>Relay is at a