Texas Regional Director (Houston Based)

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

Leadership

• Leads the workforce operational team with clear direction, transparency and a sense of purpose.
• Creates a foundation of trust with the operational teams so that the right level of support and guidance can always be provided.
• Looks beyond the present situation and plans for the future, taking proactive steps to innovate, solve potential problems, and position the contracts for growth and resilience.
• Makes decisions based on analysis of the situation, understanding the data and assessing risk.

Management

• Sets clear objectives for the Project Directors and determines the best course of action to achieve short-term and long-term goals for the contracts.
• Enables the Project Directors to perform at their best by providing support and guidance,  identifying training needs, allocating additional support where needed (e.g. Peer Mentor) and removing any roadblocks.
• Supports Project Directors in the creation and implementation of their personnel development plan.
• Encourages collaboration and sharing of knowledge between the Project Directors to create a supportive and effective environment.

Operational Delivery

• Oversees all operations to include successful implementation of strategic and business plans, company policies and procedures, quality assurance, and financial initiatives. Ultimately responsible for the day-to-day operations including financial, internal quality outcomes, external quality outcomes, employee relations and compliance with local, state, and federal law
• Oversees the development of the annual operating and capital budgets for each location and ensures expenses comply with budget constraints and revenue meets or exceeds budgeted goals
• Ensures that all contracts have the right operating model to deliver the contract successfully (including resourcing) and supports the Project Director where improvement or action needs to be made.
• Maintains up-to-date and accurate visibility of the overall performance of all contracts including contractual obligations, financials, performance targets, quality targets and operational risks and issues.
• Holds detailed reviews of the quality and performance of all contracts on a regular basis and puts in place robust action plans to address any issues or under performance.
• Provides high quality and transparent information to the Equus Leadership team for all contracts so that trends, risks/issues and immediate actions can be identified quickly.  
• Works with the business partners and delivery partners to ensure that the contracts are fully supported.
• Proactively manages the operational risks and issues across all contracts.
• Ensures locations are compliant with client/funding source and regulatory requirements, Company and Corporate policies and procedures
• Ensures the provision of quality service consistent with applicable laws/regulations and corporate policies/guidelines/standards.
• Oversees the development/enhancement of office systems/procedures to ensure effective operation and communication internally and with the corporate office
• Reviews/approves location policies based on the company’s mission, care standards and business practices, and compliance with corporate policies and procedures

Customer Focus

• Ensures that the Project Directors are delivering the best customer experience by using Equus established best practices, monitoring and managing performance and continuously seeking opportunities for improvement.
• Provides guidance to Project Directors and local teams, on how to improve the delivery of services to customers.
• Ensures that sufficient feedback is being sought from customers and any customer complaints or issues are addressed efficiently and timely.
• Always putting the customer first on all decisions and plans made.

Funder Management

• Develops and maintains contact with current funding sources, potential funding sources and, if applicable, local and state legislators and political leaders.
• Leads on the negotiation of contracts, ensuring that the right terms are agreed for the customer and business.
• Maintains awareness of funding source/client requirements and legislation that impacts business operations and liability.
• Ensures that the operational team understand the requirements of the contract, the expect