Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As an Operations Supervisor for Corporate & Institutional Banking, Treasury Management Lockbox Operations Group, you will be based in Mount Laurel, NJ.

WORK SCHEDULE: Monday - Friday, 2:30 pm - 11:00 pm.

In this role, you will supervise ~ 10 to 12 Lockbox team members and be responsible for achieving operational goals and critical customer deadlines. You will set the team production schedule, manage paid time off, coach and develop the team, write and present team member performance reviews, and resolve ad-hoc customer and production problems. In addition, you will work alongside the team, operate as a senior lockbox processor, and resolve complex customer processing issues.

Qualifications:
-3 years’ experience in banking operations.
-Lockbox operations experience is a plus.
-Prior supervisor and or work lead experience is a plus.
-Leadership skills to include the ability to coach others.
-Ability to motivate a team in a fast-paced work environment.
Ability to use e-mail to correspond with customers, management, and team.
-Knowledge of processing equipment such as Falcon is a plus.
-Knowledge of Lockbox processing platform linked to RIDS is a plus.

Job Description

• Oversees operations workflow and assists team with executing transactions/processes. Manages direct reports on the operations team.
• Manages and is responsible for the operations workflow including achieving desired business results and key performance indicators. Assists team members with escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation. Partners internally to resolve escalations and provide guidance. May interact with external customers and third parties in completing transactions or resolving escalated issues.
• Responsible for all human resources related activities for team members. Provides coaching and development to team members. Leads team huddle/meeting and continuous improvement sessions.
• Provides consultation and advice to service partners and customers. Leads improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvements. Updates standard operating procedures as appropriate. Participates in and may oversee projects.
• Reviews reports to identify exceptions, monitor quality and ensure compliance. Manages and is accountable for risk mitigation activities. Verifies completeness and accuracy of procedures. May review transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.