Business Applications Associate

About Abby Care

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower  families throughout the country.

💻 The Role

We’re looking for a tech-savvy and detail-oriented Business Applications Associate to join our team. This is a Full-Time Remote position based in the United States. In this role, you’ll be the go-to person for customizing, maintaining, optimizing, and training our teams on critical business tools like our CRM and communication platforms. You’ll partner closely with Operations, Engineering, Data Analytics, and IT to ensure our systems are running smoothly, processes are well-documented, and teams are empowered to work efficiently.

This is a fast-paced, high-ownership role on the front line working with operational teams. You will be directly responsible for converting complex workflows to business requirements and ultimately into scalable, stable systems and processes. This role is critical to unlock our ability to scale quickly and operate efficiently, bringing our mission to more families across the nation.

The Requirements:

• 3+ years of experience managing a Customer Relationship Management tool (i.e. Salesforce Admin Certificate or equivalent)
• 2+ years of experience with managing business operations tools (i.e. Communications applications, Gsuite)
• 2+ years of experience documenting business requirements for operational processes and workflows
• Experience with SOC best practices and requirements is preferred
• A background in healthcare is preferred
• Experience at a growth-stage start-up is preferred

Key Responsibilities:

• Platform Ownership - Maintain, customize, administer, and optimize business tools, including our CRM (Salesforce) and communication platforms.
• Operational Excellence - Create, update, and deliver training on systems and processes to ensure adoption and effective usage across teams.
• Cross-Functional Collaboration - Collaborate with cross-functional teams to identify process gaps and ensure smooth integration of tools and data flows

Analysis and Reporting - Develop and maintain operational dashboards and reports for operational stakeholdersProcess Optimization - Work with operations teams to simplify workflows, eliminate manual work, and enhance process scalabilityContinuous Improvement - Research, test, and implement emerging tools and integration approaches that can transform the way we operate

Our Values

1. Families First
   Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”
   
   
2. Urgency with Precision
   Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
   
   
3. Relentlessly Resourceful
   As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
   
   
4. Purpose with Positivity
   We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
   
   
5. Driven to Redefine What’s Possible
   We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.