ICQA Regional Support Specialist

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Shift: Monday - Friday, 8:00am - 4:30pm

Location: 400 Smoketree Plaza, North Aurora, IL 60542

Compensation: $21.25/hr

Role Description:

This is an incredibly important position that helps to monitor inventory activities at applicable Regional FC’s, including partner SFN centers, while allowing all existing ICQA team members to remain focused on their day-to-day responsibilities. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Area Manager, Supply Chain ICQA. The backup for this role is the Area Manager, Supply Chain ICQA. 

What you’ll do:

• Investigate inventory discrepancies reported by the Operations team. 
• Perform physical inventory cycle counts, answer Jira tickets within SLA and reconcile inventory variances. 
• Communicate updates and relay important operational information about clients directly to ICQA AM in the SIC centers and Regional ICQA Manager for SFN centers. 
• Play a pivotal role in understanding the root cause of inventory adjustments and participate in efforts to correct. 
• Vocalize concerns around inventory practices and help to identify areas of opportunity in day to day processes. 
• Provide support coverage and/or ICQA training at any FC needed within your assigned region. 
• Proficient in cycle counting and inventory control processes according to written SOP’s. 
• Perform Root Cause Analysis around inventory discrepancies and review findings with ICQA Lead. 
• Ensure inventory variances are researched and resolved in a timely manner, allowing fulfillment of outbound orders. 
• Meet all SLA’s for Jira tickets, and all other ICQA Metric goals.   
• Your home location will be set by your Regional Manager and at times you will be required to travel (air/ vehicle) to partner SFN sites in your region to help support ICQA functions. 
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.   
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table:

• Demonstrates the ability to quickly adapt to changing conditions and solve problems imme