Senior Billing Specialist

Position Summary:

The Senior Billing Specialist will play a critical role in the Homecare Homebase (HCHB) finance organization by ensuring customer billing is accurate, complete, timely, and properly reflected across Zuora and downstream accounting systems. Reporting to the Order-to-Cash leader, this role is responsible for executing subscription and services billing, validating contract-to-invoice accuracy, and ensuring credits, rebills, adjustments, and billing corrections are processed with the proper accounting impact in mind.

The ideal candidate is a detail-oriented billing professional with deep, hands-on Zuora billing expertise, strong accounting fundamentals, and sound judgment when processing invoices, credit memos, debit memos, write-offs, cancellations, amendments, renewals, and non-standard billing terms. This person can read contracts, ask the right questions before billing, explain how billing actions impact accounts receivable, revenue, deferred revenue, tax, and the general ledger, and partner cross-functionally to resolve issues before they affect customers or financial close.

Key Responsibilities:

1. End-to-End Billing Operations

• Own day-to-day, weekly, and monthly customer billing activities in Zuora for SaaS subscriptions, implementation fees, professional services, usage or overage charges, renewals, amendments, and one-time charges.

• Review executed contracts, order forms, amendments, renewals, cancellations, and customer requests to determine correct billing treatment before invoices are generated.

• Prepare, validate, and execute bill runs, invoice batches, credit memos, debit memos, rebills, and billing corrections in accordance with the billing calendar and approval policies.

• Ensure invoice data accuracy, including product, rate plan, quantity, term, service period, billing frequency, discounts, payment terms, bill-to and sold-to information, purchase order details, tax treatment, and invoice delivery requirements.

• Proactively identify billing errors, contract discrepancies, missing data, and system issues before invoices are delivered to customers.

2. Zuora Billing Expertise & Data Integrity

• Serve as a hands-on Zuora Billing subject matter expert for customer accounts, subscriptions, amendments, cancellations, ramp deals, rate plans, charge segments, invoice schedules, billing batches, credit memos, and debit memos.

• Maintain accurate customer, subscription, and billing data in Zuora and ensure the system reflects executed contract terms and approved billing policies.

• Troubleshoot Zuora bill run errors, invoice generation issues, credit memo processing issues, billing holds, failed integrations, and downstream ERP discrepancies.

• Partner with Accounting, Revenue Operations, and systems teams to ensure Zuora billing activity aligns with Oracle Fusion and related order-to-cash systems.

• Support Zuora enhancements, testing, data cleanup, and process improvements that improve billing accuracy, controls, and scalability.

3. Credits, Adjustments & Accounting Impact

• Evaluate and process customer credits, service credits, concessions, debit memos, rebills, refunds, cancellations, write-offs, and other billing adjustments in accordance with approval policies and documentation standards.

• Understand and explain the accounting impact of billing activity on accounts receivable, revenue, deferred revenue, contra-revenue, tax, and general ledger account mapping.

• Partner with Revenue Accounting or Technical Accounting before processing credits, adjustments, or non-standard billing items that may affect revenue recognition or financial reporting.

• Maintain clear audit-ready documentation, approvals, support, and rationale for all credits, rebills, write-offs, and adjustments.

• Identify root causes of recurring billing corrections and recommend controls or process changes to prevent repeat issues.

4. Month-End Close, Reconciliations & Controls