Health Unit Coordinator - ICU

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Health Unit Coordinator - ICU

                        

Location

Warrensville Hts

                    

Facility

South Pointe Hospital

                     

Department

ICU-South Pointe Hospital

                      

Job Code

B12012

                     

Shift

Days

                       

Schedule

7:00am-3:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s South Pointe Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This community-based teaching hospital is a prominent figure in the communities in and around Cuyahoga County known for its quality patient-centered care and active participation in community programs, events, and volunteer activities. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.   

The 16-bed Intensive Care Unit (ICU) at South Pointe Hospital treats patients suffering from various conditions that require advanced medical, surgical and cardiac care. As a Health Unit Coordinator (HUC) in the ICU, you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care.   

A caregiver in this position works days from 7:00AM – 3:30PM, every other weekend and holiday requirement.  

A caregiver who excels in this role will:  

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients. 

• Respond to patient call lights and make rounds.  

• Communicate and facilitate communication with patients, families, other departments and health care team members regarding patient care. 

• Assist with processing patient admissions, transfers and discharges. 

• Assist patients and families with wayfinding and direct them to available resources. 

• Assemble and maintain patient medical records and other documents related to patient care. 

• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED 

• One year of experience in a customer service-related role 

• Experience with typing, computer training or equivalent coursework 

Preferred qualifications for the ideal future caregiver include: 

• College degree