AVP, Digital Sales

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated AVP, Digital Sales, the executive will be responsible for driving growth through digital sales journeys while delivering high levels of member satisfaction. This role is focused on optimizing digital acquisition, quote-to-bind conversion, and cost-to-acquire within pricing and underwriting constraints.

This leader will be responsible for leading teams focused on defining, managing, and delivering digital/technology member experiences and capabilities across the Line of Business and Digital ecosystem. Responsible for translating business priorities into digital strategy and solutions by collaborating with senior leaders and internal stakeholders in Marketing, Underwriting , Product Development, and Operations. 

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is available for this position.

What you'll do:

• Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap.

• Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap.

• Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity.

• Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings.

• Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs.

• Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations.

• Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans.

• Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies.

• Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment.

• 6 years of people leadership experience in building, managing and/or developing high performing teams.

• Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards.

• Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization’s risk management framework, governance, standards, capabilities and risk strategy across all lines of business.

• Experience working with Agile delivery/development organizations.

• Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy.

• Solid business and technology acumen com