Rehabilitation Technician- Queensgate (Outpatient)- PRN

PRN (As Needed) 

Clinic hours: Monday - Thursday 7am to 7pm; Friday 7am

Intermittent Saturday hours and holiday rotation 

 

General Summary

Performs diversified secretarial/clerical duties requiring knowledge of medical terminology and healthcare billing protocols. Provides support for department head and department staff as needed. Assists therapists and/or therapist assistants in preparing patients for therapy, treating patients and gathering supplies.

Duties and Responsibilities

Essential Functions:

• Answers telephones, routes callers, takes messages and provides routine information to callers.
• Greets and registers patients in accordance with established policies and procedures.
• Schedules patient appointments within established parameters.
• Maintains up-to-date patient accounts.
• Creates medical records for new patients. Conducting patient interviews, in person or by telephone, to collect accurate financial, biographic, and demographic information for registration
• Interprets and explains the individual insurance benefit services and policies to the patient and/or family as needed
• Performs a variety of billing functions including charge entry, patient payment collection and reconciles daily payments
• Establishes and maintains files and records on an ongoing basis.
• Schedules meetings, training, and other requirements for staff.
• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
• Prepares the treatment areas for patient care including: sets up, removes, cleans, appropriately stores, and organizes equipment and supplies including linens. Assists with monitoring of supply stock, informing front office when supplies are low.
• Assists therapist with safe transfer/positioning of patients.
• Under the direct supervision of a therapist or therapist assistant, prepares for patient treatment, assists with providing care, monitors patient during treatment and cleans equipment according to policy.
• Prepares modalities, apply if directed by therapist.
• Observes patient’s precautions as related to the patient’s diagnosis.
• Ensures safety of patients, visitors and staff while receiving services. Ensures safety/maintenance of therapy area(s) and equipment, including monitoring of biomed expiration stickers for routine maintenance.
• Monitors temperatures of applicable equipment per policy.
• Cleans equipment and documents on any applicable cleaning logs
• Assists department in preparation for regulatory surveys, utilizing checklists to ensure compliance.
• Assists all staff with other tasks. Asks team members if assistance is needed.
• Performs various insurance related tasks including communication with staff and insurance companies as required

Common Expectations:

• Maintains established policies and procedures, objectives, quality assessment and safety standards.
• Maintains professional growth and development.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Opens and routes incoming mail; distributes correspondence and other material to staff.
• Orders office supplies as necessary.

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• Less than 1 year Relevant experience. Required

Licenses:

• Basic Life Support Upon Hire Required

Knowledge, Skills, and Abilities:

• Medical Terminology.