Senior Director, Global SRE Rapid Response

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Job Description

The Senior Director, Global SRE Rapid Response is a highly visible and critical technical leader with the responsibility of the strategy and operating of rapid response capabilities across the globe. With a 80+ employees team spanning multiple geographies, you will lead a team of highly experienced SRE’s to maximize reliability and availability for our customers on the rapidly growing ServiceNow platform. You will engage across the business and engineering teams to ensure the ultimate customer experience is maintained across ServiceNow’s existing and future portfolio. 

We need a strategic technical leader with experience in running enterprise software at scale, an inspirational manager of people, and someone who is comfortable in fast, demanding and dynamic environments. 

What do you get to do in this role?

• Run a 80+ global team to maintain the availability and reliability of our fast-growing customer-base.
• Provide strategic input to the SRE leadership team and collaborate across the group to ensure maximum efficiencies are attained.
• Work with business partners and engineering teams to improve the platform’s reliability.

Qualifications

What should you know to be successful?

Expert-level experience and qualifications to be successful in this role include:

• 15+ years of operational experience leading large-scale, applications and platforms, managing commercial technology portfolios.
• 10+ years of experience managing high performing and highly technical teams.
• Experience running and improving an SRE team.
• Experience of driving change across an enterprise organization.
• Deep experience in the creation and ongoing improvement of operational standards, ability to drive future reuse, and logical consistency of the customer experience.
• 15+ years of experience in software engineering and cloud operational management.
• Experience building strong cross functional relationships that foster deep engagements.
• Ability to represent and promote complex business or technical concepts both internally and externally.
• Bachelor's/Master’s degree in Computer Science, related technical field, or equivalent practical experience.

JV20

For positions in the Seattle metro/Kirkland areas, we offer a base pay of $237,800 - $416,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer.