Senior General Manager

Do you love leading teams and managing operations, coaching, and developing a team by setting them up for success in their professional career goals? If you are looking for a career with a company that puts people first, look no further!

At the PCRK Group, we believe that people are the heart of what we do, so we center our work on relationships and mutual cooperation. We care and put the needs of our team members and clients first to nurture their well-being. We believe in working together to achieve results, both personal and professional, for our team members and clients alike.

Responsibilities:

• Understand, believe in, and uphold PCRK Group and Massage Envy’s Mission, Vision and Values
• Ensures their location is performing and has a laser focus in each functional area of the OKR (Net Active Member Gain, Service Hours, Guests, and Enhancements) 
• Monitor staffing levels across all departments and to ensure all positions are staffed appropriately.
• Coach, develop, and retrain under performers in sales and service expectations
• Ensure all licensure, training, and documentation in accordance with state/federal/franchisor/company regulations are current
• Participate in company and Regional Developer Conference Calls and weekly Operation Director calls 
• Continuously train team on soft skills, business acumen, and metrics to strive for professional development.
• Facilitates the resolution of customer service issues while successfully identifying and addressing systemic opportunities throughout their organization
• Promotes and implements new products, services, and initiatives
• Responsible for location’s payroll entry and inventory management
• Review payroll, inventory, and applicable reports to audit for errors and address profitability related opportunities
• Host monthly Performance Coaching Plans and partner with Operations Director to address performance concerns and celebrate performance wins
  
  Don’t miss this Opportunity to manage a team that is part of the #1 Massage/Skincare Provider in the industry!

Requirements

• Have strong analytical, leadership and communications skills

• Comprehensive understanding of Profit & Loss statements
• Ability to travel to both locations (Colerain- Cincinnati, OH 45251, Bridgewater Falls- Hamilton, OH 45011)
• Proficiency in Microsoft Word, Excel, PowerPoint
• Strong communication and people skills

Benefits

• Compensation that includes base salary, generous commissions, and bonus opportunities

• Excellent Medical Plans
• Dental & Vision Insurance
• Paid Time Off
• Comprehensive 401k package
• 40% discount on products
• Employee Referral Bonuses
• Free massage/skincare services monthly
• Salary based on experience

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.