Senior Solution Architect — Workflow Design Studio

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About the Team

The Workflow Design Studio helps customers imagine what’s next — and make it real. We co-innovate with customers to reimagine how work gets done through the power of the Now Platform and AI. Our Studio brings together designers, architects, and developers in fast, high-impact engagements that blend human-centered design, rapid prototyping, and deep technical expertise.

We’re a curious, collaborative team that loves a good challenge — the messier, the better. We learn fast, stay humble, and push boundaries to uncover what’s possible for our customers — and for ServiceNow.

The Role

We’re looking for a Senior Solution Architect who can connect big ideas to real impact. You’ll sit at the intersection of technology, design, and business — helping customers co-create a shared vision of their future on the Now Platform. You’ll architect innovative, scalable solutions that show how AI and emerging technologies can transform how people work.

If you’re energized by collaboration, passionate about solving complex problems, and love translating possibilities into prototypes that “wow,” this role is for you.

What You’ll Do

· Co-create the future: Partner directly with customers to design and prototype solutions that tackle their biggest challenges using our Lean Co-Innovation approach.

· Shape the story: Translate business goals into platform possibilities, connecting the dots between user needs, AI, workflows, and outcomes that matter.

· Architect with agility: Collaborate with developers and designers to build high-impact prototypes that show ServiceNow AI Platform’s potential in action.

· Lead from empathy: Facilitate workshops and discovery sessions that bring together executives, frontline users, and technical teams to uncover insights and align around shared goals.

· Bridge vision and delivery: Work closely with sales, solution consulting, and partners to ensure a smooth transition from concept to implementation — helping customers realize value fast.

· Explore what’s next: Stay ahead of emerging tech, AI capabilities, and ServiceNow releases — and bring fresh thinking to every engagement.

Qualifications

What We’re Looking For

· 5+ years designing or architecting enterprise solutions that combine business vision with technical depth.

· 4+ years of hands-on ServiceNow experience (architecture, implementation, or strategic platform ownership).

· Ability to understand the “bigger picture” and the business drivers for using AI and Automation technologies.

· Strong communication and storytelling skills — you know how to make the complex feel clear, whether you’re talking to developers or C-suite leaders.

· Proven ability to translate complex AI capabilities into clear business language and practical applications for both technical and non-technical audiences.

· Workshop facilitation skills with a knack for reading the room and building trust quickly.

· A passion for learning — you’re curious about new technologies (especially AI) and quick to connect them to customer value.

· Comfortable navigating ambiguity and adapting on the fly — you see opportunity where others see “too messy.”

· Collaborative, empathetic, and driven by impact.

You’ll Thrive Here If You

· Lead with empathy: You meet people where they are, listen deeply, and build trust through collaboration.

· Stay curious: You’re energized by exploring new tech (especially AI) and how it can transform work for real people.

· Embrace growth: You seek feedback, experiment boldly, and see every challenge as a chance to learn.

· Think like an entrepreneur: You take initiative, connect dots creatively, and know when to question assumptions to spark better solutions.

· Communicate with impact: You simplify the complex, tell stories that inspire action, and help others see what’s possible.

Why You’ll Love It

This role is different. You’ll work side by side with customers on their most meaningful challenges — from modernizing public services to reimagining enterprise operations — while influencing how ServiceNow innovates. You’