Centralized Scheduler - Call Center - Dallas

Overview

Baylor Scott & White Institute for Rehabilitation

Location: Dallas, TX 

 

Centralized Scheduler

 

Hours: vary between Monday - Friday 7am - 7pm (8 hour shifts)

 

Full Time

 

Compensation depends upon candidate’s years of experience and internal equity.

Minimum starting salary: $18 - $25 per hour based off experience

 

*Bilingual with Call Center Experience Preferred*

This is NOT a remote position, applicants are required to come into the office.

Benefits of becoming a Centralized Scheduler with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave

*Eligibility and effective dates vary

 

Responsibilities

The centralized scheduling department is a high demand department responsible for scheduling referrals for all 100+ BSWIR outpatient clinics.

• Answering incoming rollover calls from clinics
• Calling referrals received from provider sources
• Overall high call volume and returning patient’s voicemails
• Working out EPIC, Therapy source and other sites to obtain and call referrals
• Team of 15 Schedulers

 

Qualifications

Minimum Qualifications

• High School Diploma or equivalent required

Preferred Qualifications

• Bilingual preferred
• Courses in bookkeeping and accounting OR work experience in a healthcare or related setting.
• One to two years medical billing and administrative experience preferred.
• Interpersonal skills necessary to communicate and relate ideas effectively with staff members, supportive personnel, management staff, third party payers, patients, and physicians.
• Must have strong skills in computer equipment and software, detailed documentation, problem-solving and excellent customer service.

 

Additional Data

 

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.