Patient Service Representative

Description

Pulmonary Medicine Associates (PMA) has been treating patients in the greater Sacramento area since 1973 and is a unique and exciting place to work. With specialties that include critical care, infectious disease, palliative care, pulmonology, pediatric pulmonology, sleep medicine, and travel medicine, we are a busy practice with over 70 providers and 2 outpatient clinic locations.

PMA currently has a full-time Patient Service Representative position available at our Sacramento clinic. Because we value our employees, PMA offers a competitive salary and exceptional benefits including medical, dental, vision, life, LTD, PTO, and 401k with generous company match. Please visit our website at www.pmamed.com to learn more. PMA is an equal opportunity employer.

 
General Duties Include:

•Greets all visitors to the clinic in a friendly manner.

•Obtains prior authorization for follow-up office visits.

•Updates demographic and insurance information in patient’s account as needed.

•Verifies insurance eligibility prior to appointment.

•Scans insurance cards and patient identification.

•Ensures co-pays are collected for all visits and accurately posts charges and payments in EMR.

•Collects outstanding balances at time of service.

•Tracks pending referrals and reviews daily for approval.

•Reschedules patients noted on the reminder call report on a daily basis.

•Updates no-shows and cancellations in EMR as they occur, ensuring all appointments have been cleared by the end of the session (morning/afternoon/evening).

•Reconciles Check-In and Check-Out batches accurately, according to PMA procedure.

•Prepares daily bank deposit according to PMA procedure and ensures it is picked up by the courier to be transported to the business office.

•Assists with Patient scheduling

•Assists in answering incoming phone calls to the general clinic extensions.

•Assists Check-Out by sending orders that require no authorization.

•Cross covers Check-Out position, as needed or requested.

Requirements

 •High school diploma or GED.

•Two years related work experience in a medical environment preferred.

•Knowledge of medical terminology.

•Knowledge of medical billing procedures and HMO/PPO insurance programs.

•Excellent phone etiquette and verbal communication skills.

•Strong customer service skills and ability to establish and maintain effective working relationships with other employees, patients, and the general public.

•Strong detail orientation.

•Ability to maintain confidentiality of sensitive information