Associate Patient Care Coordinator

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Explore opportunities with Optum, in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together. 

Supports patient care delivery in the areas of patient reception, scheduling, insurance verification, payment processing for campuses with hospital and medical group departments.

Location: 240 Maple Ave, Mukwonago, WI 53149

We offer 4 - 6 weeks of paid training. The hours of the training will be based on your schedule or will be discussed on your first day of employment. Training will be conducted on-site.

Primary Responsibilities: 

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED

• 2+ years of customer service experience in a medical/healthcare environment

• Beginner level of proficiency with Microsoft Office products

• Ability to work the following 4-week rotating schedule

  • Week 1: Monday & Tuesday from 7:30am - 4:00pm, Wednesday from 6:45am - 3:15pm, Thursday & Friday from 8:00am - 4:30pm

  • Week 2: Monday from 6:45am - 3:15pm, Tuesday from 8:00am - 4:30pm, Wednesday from 9:30am - 6:00pm, Thursday from 8:30am - 5:00pm, Friday from 8:00am - 4:30pm

  • Week 3: Monday from 6:45am - 3:15pm, Tuesday from 8:00am - 4:30pm, Wednesday from 7:30am - 4:00pm, Thursday from 8:30am - 5:00pm, Friday from 9:30am - 6:00pm

  • Week 4: Monday from 6:45am - 3:15pm, Tuesday from 7:30am - 4:00pm, Wednesday from 9:30am - 6:00pm, Friday from 9:30am - 6:00pm, Saturday from 8:00am - 4:00pm

• Ability to commute to 240 Maple Ave, Mukwonago, WI

• Must be 18 years of age OR older

Preferred Qualifications:

• Experience in a medical office or hospital admitting/registration office

• Knowledge of medical terminology

• Experience with electronic medical records system

Soft Skills:

• Excellent customer service skills

• Excellent written and verbal communication skills

• Demonstrated ability to work in fast paced environments 

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