Sr. Product Manager

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

In this position... 

Vehicle technology and subscription services play a critical part in shaping the future of Ford Motor Company to enhance vehicle sales and improve customer loyalty. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance subscription services capabilities and deliver a first-class customer experience, this is the opportunity for you. 

The Sr. Product Manager is responsible for understanding retail customer needs and behavior globally, identifying functionality/actions to meet these needs and working with a team of developers, other Product Managers, Data and Analytics and business partners to execute and deliver customer value with subscription product offers. They support in-depth business reviews, communicate and present across all levels of the organization and support cross-functional product teams.

What you'll do...

30% – Strategy and Planning, 40% – Delivery & Execution, 30% – People:

• Drive business value every day through sales, improving efficiency, and customer satisfaction improvement
• Gain a thorough understanding of current and evolving retail customer needs, trends, competitive activity, and technology advancement 
• Understand platform customer experience data and leverage tools to gain insights to drive improvements, awareness and resolution of issues
• Collaborate with business partners to translate business goals/offers and customer needs into platform capabilities 
• Create detailed defined features, user stories, and acceptance criteria
• Use data to identify opportunities, forecast feature value to set goals, KPI’s, and prioritization
• Identify feature/enhancement pros, cons, issues, obstacles, and dependencies
• Formulate, test and refine assumptions and hypotheses through user research and testing to refine features and stories
• Create, prioritize and accept user stories; incorporate them into release planning
• Participate in standups, iteration planning sessions, product demos and retrospectives
• Communicate complex technical concepts into non-technical language for stakeholders and leadership
• Develop Subscription Subject Matter Expertise to drive awareness, educate and enhance the customer experience and platform efficiency 
• Foster collaboration with team members (Engineering, UX, Business, Finance, etc.) to drive value and collectively identify and resolve impediments
• Advocate for the end user and stakeholders by empathizing with and understanding user needs 
• Work regularly with the technical team to continuously assess progress, disseminate lessons learned and understand next steps
• Manage cross functional team and stakeholder expectations to execute strategy 
• Promote “Caring for Each Other” 

You'll have... 

• Bachelor’s Degree required
• 3+ years of experience working as a Product Manager in an agile software development-based enterprise environment
• 1+ years of experience working as part of a collaborative, cross-functional, modern software design, and development team

Even better, you may have...

• Master’s Degree
• Experience with subscription platforms and products 
• Experience using data to drive decisions, understand the customer journey and define actions to improve and resolve customer pain points and creating informative, actionable dashboards to expose product metrics and performance 
• Experience working with analytical tools and big data to understand product performance and opportunities 
• Demonstrated experience with modern software development product management practices
• Experience working with agile methodologies, test driven development, and continuous deployment
• Experience working in a fast paced, fluid environment where priorities shift on a regular basis
• Ability to break down compl