Office Coordinator Team Lead

Company Description

Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets.

The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations.

Job Description

The Corporate Support Team Lead is a critical operational role responsible for managing and developing the company’s administrative assistant team, overseeing day-to-day office operations, and driving consistency in administrative support across all locations. This role ensures high-quality administrative coverage for senior leaders, standardizes practices across offices, manages select vendor relationships, and is regularly called upon to contribute to or lead cross-functional special projects. The ideal candidate is proactive, people-focused, operationally savvy, and able to flex between leadership, hands-on support, and project execution. 

Success in this role requires familiarity with corporate support projects, a strong administrative background, and experience with project management tools. The ideal candidate will be driven, proactive, and able to create structure and standardize processes in a dynamic environment. They must be detail-oriented, capable of maintaining project schedules, driving deliverables, and holding team members accountable. Proficiency in learning new systems like Loop, Microsoft Office/Lists, and Power BI is essential. 

Job Responsibilities:

Administrative Team Leadership and Development 

• Supervise, mentor, and coordinate the activities of administrative assistants across the organization 

• Ensure consistent and high-quality administrative support for senior leaders and key functions 

• Evaluate workloads and reassign coverage to ensure efficient support distribution and responsiveness 

• Lead onboarding and training for new administrative assistants and implement development plans to build capabilities 

• Conduct regular team meetings, facilitate knowledge-sharing, and foster a collaborative support community 

• Provide performance coaching and feedback, in partnership with HR and business leadership 

• Serve as the primary escalation point for admin-related challenges or performance concerns 

Office Management and Operational Oversight 

• Partner with administrative and operational staff to manage space planning, office supplies, equipment needs, and facilities coordination 

• Manage relationships with office-related vendors, including supply companies, office equipment providers, and facility services 

• Develop and implement office procedures and workplace standards to ensure smooth daily functioning and alignment with company policies 

• Coordinate logistics for in-person events, meetings, or trainings hosted in company offices 

• Serve as the liaison for physical office needs, coordinating with IT, HR, and Finance as needed 

Executive and Senior Leader Support 

• Partner with senior leaders to assess and fulfill administrative support needs across business units 

• Ensure confidentiality, discretion, and professionalism in all interactions with executive leadership 

• Occasionally provide direct administrative or logistical support for high-level meetings, events, or special initiatives 

• Coordinate large-scale meetings, leadership offsites, and internal corporate events 

Standardization and Process Improvement 

• Drive consistency and standardization in administrative practices, tools, and expectations across offices 

• Create and maintain procedures, templates, shared resources, and internal guidelines for routine support functions 

• Identify process gaps or inefficiencies and lead initiatives to streamline workflows and improve service delivery 

• Support data collection and reporting on admin workload, service levels, and resource allocation 

Special Projects 

• Serve as a project coordinator or contributor on cross-functional initiatives, including operational improvements, policy rollouts, new off