Customer Service Representative I

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

SCHEDULE

Monday-Friday 7:45am-8:15pm (10/12 hour shifts)

Saturday & Sunday 7:45am-6:15pm

Holiday availability required.

Training: 

Week 1: Tuesday-Friday 8:00am-4:30pm

Week 2:  Monday-Thursday 8:00am-4:30pm

WORK LOCATION

Bloomington West Urgent Care: South Liberty Drive

KEY RESPONSIBILITIES

• Register patients and verify demographic information. 
• Provide support and assistance to patients in the waiting area. 
• Respond to patient inquiries via phone and email. 
• Determine appropriate resolution methods in alignment with patient needs and organizational guidelines. 
• Coordinate escalated issues with other departments as needed. 
• Collect patient personal and billing information for database entry and scheduling. 

PREFERRED QUALIFICATIONS

• Strong interpersonal skills, professionalism, and initiative. 
• Proficiency with Microsoft Office Suite. 
• Ability to work independently within three months. 
• Knowledge of medical terminology and coding is preferred. 

REQUIREMENTS

• High School Diploma or GED. 
• Ability to type at least 30 words per minute. 
• Working knowledge of computers. 

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.