Jobs and Careers

Customer Engagement Specialist - 24278

United Statesfull_timeVerifiedPosted 13 Jun 2024

About the role

Customer Engagement Specialist Why YOU want this position Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions. Enverus is a strategic partner to more than 6,000 customers in 50 countries. We are currently seeking a Customer Engagement Specialist to join our Business Automation team. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world’s most dynamic and fastest-growing sector.  The Customer Engagement Specialist is responsible for helping drive customer success. Providing training, tools, and resources for customers to understand and support the Business Automation products they have purchased. Creating and executing supplier strategies for new product implementations. Assisting customer's supplier base in utilizing products through training and communications via email, phone, and in application messaging. Consulting with customers to review existing business processes and metrics. Provide process improvement recommendations to customers based on established best practices. Competitive Profile - Receives general instructions and supervision on support tasks and team assignments. - Problems faced can be difficult but are not typically complex.- Ability to manage multiple tasks in high pressure situations.- Ability to manage client relationships as a single point of contact.- Must possess excellent organizational and time management skills.- Must possess excellent communication, and facilitation skills.- Strong organizational skills, set priorities and meets deadlines.- Ability to learn new skills with little guidance to meet client needs.- Proficient with Microsoft Office Products including Word, Excel, PowerPoint, Visio.- Proficient with customer facing tasks such as presentations and onsite activities. Performance Objectives- Coordinate and execute onboarding activities for suppliers via email, OpenInvoice, and phone as per the Service Level Agreements. - Create and execute supplier strategy for new projects and new product implementations of moderate to high complexity, as required to drive a successful rollout.- Complete and execute Supplier Optimization Program analysis, and all associated tasks. - Provide timely and quality support to clients. - Gather information necessary to make decisions; anticipate and resolve problems in a timely manner.- Work autonomously with general direction from team manager.- Conduct training for customers related to best practices on product processes, and Supplier Onboarding related activities.- Focus is exclusively on the E-payables product line.- Requires broad knowledge of various operational procedures and tools.- Provide training and assistance for Associate Customer Engagement Specialists.