Sales Support Specialist

Build Your Future at NWPX
At NWPX Infrastructure, we manufacture welded steel pipe and precast products that form the backbone of America’s water infrastructure. It’s work you can be proud of—and an opportunity to advance your career with a company committed to your professional growth and well-being.
Our brands—Northwest Pipe Company, NWPX Park, and NWPX Geneva—set the standard for safety, quality, innovation, and performance. Guided by our core values of Accountability, Commitment, and Teamwork, our people work collaboratively to deliver reliable products and trusted service to our customers—while building stable, rewarding careers along the way.
For over 50 years, NWPX has been a leader in reliable water infrastructure solutions, and our people are the foundation of our success. Build your future with us and be part of a legacy grounded in water.

WHAT NWPX OFFERS YOU:
• Medical, Dental, Vision, Life, AD&D Insurance
• Paid Vacation, Holidays, and Sick Time
• 401k Retirement Savings Plan with Employer Match
• On-Demand Pay (Access Your Earned Wages Before Payday)
• Bonus Potential
• Up to $5,000 per year Tuition Reimbursement
• Safety Footwear and Eyewear Voucher (Day 1 of Employment)
• Employee Assistance Program (EAP)
• Opportunities for Career Advancement
• Values-Driven Culture Committed to Equal Opportunities and Safety


SUMMARY OF JOB PURPOSE: The responsibility of the Customer Service Representative (Sales Support Specialist) is to provide all-around support to the Group Manager and Project Sales Representative. Duties include filing, organizing, taking phone calls, assisting with purchasing, submittals and general secretarial duties.
ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES:
• Provide clerical and administrative support to the sales team.
• Create and distribute customer production tickets daily.
• Generate quotes and enter sales orders.
• Maintain and distribute department related information daily.
• Complete and maintain a variety of reports as directed by the PSR.
• Utilize software tools to manage a variety of tasks such as quotes, orders, requisitions, drawings, & packing slips.
• Assist in the implementation of operational projects as needed.
• Communicate with management about operations and/or dispatch processes.
• Assist with processing of payments and other financial tasks as necessary.
• Communicate with customers about service issues as needed.
• Communicate with employees about scheduling and work assignments as needed.
• Regular, reliable, predictable attendance and performance of the essential functions

KNOWLEDGE, SKILLS, ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Strong administrative and organizational skills with an attention to detail
• Proficient in Microsoft Office
• Excellent verbal and written communication skills
• Strong customer service skills
• Ability to work effectively as a team member, establish and maintain cooperative working relationships
• Ability to self-manage and multitask
• Ability to learn new programs
• Possess a positive attitude and a strong work ethic

EDUCATION/EXPERIENCE:
• Associates degree from an accredited college preferred but not required
• 1-year experience in a corporate office environment or sales office preferred
• Proficient in Microsoft Office
• SAP Experience preferred
• Excellent verbal and written communication skills
• Able to read, write and speak in the English language

SUPERVISORY RESPONSIBILITIES:
• None

PHYSICAL DEMANDS/WORK ENVIRONMENT:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular, reliable and predictable attendance is necessary in order to perform the essential functions of this position.

Physical Activity
Over 2/3 of the time:
• Standing/Sit: Remaining upright in a stationary position, particularly for sustained periods.
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling to type.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of finge