Research Administrative Coordinator, Medical Intelligence

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work.

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America. 

The opportunity: The Research Administrative Coordinator, Medical Intelligence is responsible for supporting the Senior Medical Intelligence Representative in a team-based workflow to identify and profile physicians and providers based on specific clinical needs and patient preferences all while creating a valuable deliverable for a variety of Group clients. As an Administrative Coordinator, your role is to perform historic medical intelligence searches of our research databases, execute the research call list that is provided by Senior Medical Intelligence Representatives, develop formatted deliverables, and complete relevant side projects assigned from the Team Leads of the Medical Intelligence department.

PinnacleCare is a private health advisory service that connects individuals and organizations to the world’s most advanced healthcare and facilitates access to top specialists for more streamlined and personalized healthcare experience. PinnacleCare extends a broad range of support for families and organizations to facilitate more efficient access and better outcomes - through Comprehensive Health Advisory Memberships for individuals/families, and Connection Group Benefits available through employers/organizations.

How you will contribute:

• Conduct research on top physicians and providers by utilizing diverse and authoritative sources
• Collaborate with the research team to creatively and strategically solve customer requests
• Perform interviews with physician offices to confirm specialties and expertise
• Obtain key information that will be used to prepare written reports for clients
• Assist Team Leads with special research or administrative projects

What you will bring with you:

• Ability to work with a diverse range of people
• College degree preferred
• Medical Research experience is highly preferred
• Medical and/or Behavioral Health field experience
• Exceptional internet research skills
• Excellent verbal and written communication skills
• Strong PC skills; MS Office and Internet research experience required
• Demonstrated ability to work well in a deadline driven environment
• Ability to respond to urgent requests and changing circumstances

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.

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Life is brighter when you work at Sun Life

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
• A flexible work environment with a friendly, caring, collaborative and inclusive culture
• Great Place to Work® Certified in Canada and the U.S.
• Named as a “Top 10” employer by the Boston Globe's “Top Places to Work”