Group Sales Coordinator

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Group Sales Coordinator

Job Profile Title

Customer Service Assistant A, University Museum

Job Description Summary

Reporting to the Associate Director of Group Sales, the Groups Sales Coordinator is responsible for actively soliciting and selling group visits and helping to coordinate the daily operations of the Group Sales program at the Penn Museum. They perform a range of duties including generating leads, selling group visits, processing, and servicing all requests for groups, handling all group customer inquiries, and producing status reports.

The core focus of this position is the management of the Group Sales database and working with the Associate Director of Group Sales to meet and exceed related revenue and attendance goals for the Penn Museum. The position also requires working with other departments in the Museum to ensure coordination and the best experience for our group visitors.

Job Description

Job Title: Group Sales Coordinator                        

Department: Learning & Community Engagement (LCE)

Supervisor’s Title: Associate Director of Group Sales

Compensation: $26.78 p/hour

Non-Exempt, Full-time (up to 35 hrs p/week), hybrid eligible

Job Responsibilities

• Assist Group Sales Manager in the formulation and implementation of proactive Group Sales marketing campaigns, soliciting and monitoring leads based on sales goals set with the Associate Director, and pursue strategic opportunities for capturing ticket sales from targeted constituencies.
• Maintain database and track Group Sales leads, inquiries, lost business, sales revenue, and provide ongoing status reports to Group Sales Manager.
• Coordinate with Visitor Services staff to schedule and confirm Group Sales reservations.
• Follow up with Group Sales customers to gather feedback and determine satisfaction.
• Other duties and responsibilities as assigned.

Qualifications

• High school diploma and 0 – 1 years’ experience, or equivalent combination of education and experience, are required. BA/BS preferred.
• Attention to detail and the ability to balance multiple projects simultaneously are required.
• Must be a team player and background in sales or marketing would be helpful.
• Strong written and verbal communications required.
• Customer service and hospitality experience preferred.
• Ability to interface with a wide range of constituent groups and superb presentation skills required.
• Strong computer literacy required, including database entry and reporting, spreadsheet management, experience with CRM software such as Altru or Salesforce is preferred.

Application Requirement