Summary
 

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Description
 

Job Purpose:

Processes written requests, manages logs supporting written requests and provides telephone support for first level calls. Assists team members with work functions.

Logistics:

This position is full-time (40 hours/week, 8 hours/day) Monday – Friday in a typical office environment. This role is onsite & is located at 17 Technology Circle in Columbia, SC. 

What You'll Do:

• Provides telephone support and information via the info call tracking system, managing one or more customer service logs.
• Ensures timely and accurate completion of requests about electronic data interchange (EDI) products and services, utilizing a relational database for tracking purposes. Maintains expedient and accurate service levels in filling requests for EDI products and services.
• Supports in set-up of electronic transactions, software, electronic remittances, and support of submitter testing certification.
• Oversees written and electronic requests relating to EDI.
• Prepares material for monthly audits and provides support in the audit process.
• Processes requests/responses received from other areas.

To Qualify for This Position, You'll Need:

Required Education:

• An Associate’s Degree in a job-related field OR 2 years of job-related work experience.

Required Work Experience:

Required Skills and Abilities:

• Good organizational, judgment, customer service, and both verbal and written communication skills.
• Good spelling, punctuation, and grammar skills.
• Basic math and computer skills.
• Basic understanding of data analysis concepts.
• The ability to handle confidential or sensitive information with discretion.
• Knowledge of Microsoft Office applications.

We Prefer You to Have:

Preferred Work Experience:

• 1 year of exposure to EDI concepts.

Preferred Skills and Abilities:

• Good analytical skills.

What Blue Can Do for You:

Our comprehensive benefits package includes:

• 401(k) retirement savings plan with company match.
• Subsidized health plans and free vision coverage.
• Life insurance.
• Paid annual leave — the longer you work here, the more you earn.
• Nine paid holidays.
• On-site cafeterias and fitness centers in major locations.
• Wellness programs and a healthy lifestyle premium discount.
• Tuition assistance.
• Service recognition.