Chief of Staff, Checkout

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. 

Job Description Summary:

We are searching for a top-level, Chief of Staff to join the PayPal Checkout Team. The Chief of Staff role is a highly visible leadership position in the team that works closely with the SVP of Checkout and will be a trusted advisor to the leadership team. The day-to-day work includes facilitating leadership forums, developing strategy execution plans, refining organizational routines, overseeing critical initiatives, and authoring leadership communications.  Most importantly, the role contributes to problem-solving the business’s most vital issues and opportunities.  The role is an individual contributor and will have to lead and influence countless employees throughout the organization. 

Job Description:

Meet the team:  

The Chief of Staff, Checkout role is a member of the Enterprise & Merchant Platforms (EMP) operations team.  The team is responsible for maturing the EMP operating model, leading key initiatives, overseeing timely high-quality product delivery, partnering with corporate strategy to advance the long-term outlook and driving healthy collaboration with the other CEO Staff organizations.  Top objectives include (1) ensuring the best-in-class PayPal Checkout experience in place and is delivered to 80%+ of our merchants and (2) continuing to grow the Enterprise PSP business with a rapidly expanding profit margin.  The team is relied upon heavily to support delivery of these objectives. 

The team works closely with various internal stakeholders including other Product domain leads, Sales, Customer Support, and Engineering. We help these constituents understand the EMP priorities and lead key cross-functional workstreams. Additionally, the team develops new operational routines, standards, and strategies to facilitate overall business growth and benefit customers. Lastly, the team supports critical external engagements with key clients and vendors. 

 

Job description: 
We are searching for a top-level, Chief of Staff to join the PayPal Checkout Team. The Chief of Staff role is a highly visible leadership position in the team that works closely with the SVP of Checkout and will be a trusted advisor to the leadership team. The day-to-day work includes facilitating leadership forums, developing strategy execution plans, refining organizational routines, overseeing critical initiatives, and authoring leadership communications.  Most importantly, the role contributes to problem-solving the business’s most vital issues and opportunities.  The role is an individual contributor and will have to lead and influence countless employees throughout the organization. 

 

Your day-to-day: 

• Act as a thought partner for the team’s SVP and Checkout product leadership team   

• Develop materials to facilitate product performance-tracking forums (e.g., OKRs, KPIs) with cross-functional and cross-regional teams 

• Collaborate closely with Finance, Corporate Strategy, and other key cross-functional leaders to optimize economic performance and drive execution phase of strategic projects 

• Create, implement, and drive operating rhythms, relevant artifacts, and team events to enable better communications and engagement up down and across functions & teams; optimize cadences, drive agenda and prep for internal team rhythms, management/executive reviews    

• Support the organization's overall financial budget (expense, FTE, etc.)   

• Mature and standardize the way the organization communicates across PayPal   

• Identify and execute organizational efficiency opportunities  

• Comply with and positively influence standards set by CEO Staff   

What you bring:   

We are seeking a candidate with a strong business orientation, the ability to communicate with both technical and non-technical teams, and a strong focus on collaboration with counterparts within and across teams as you support initiatives which build on PayPal’s strong foundations, deliver measurable value to the company, and help it achieve its vision.  

• 6+ years of strong consulting, operations, product, or strategy experience preferred 

• Industry expertise in payments and / or technology preferred 

• Ability to articulate and manage OKRs and KPIs using metrics to drive performance and provide data in support of key decisions   

• Excellent analytical and problem-solving skills with a history of hands-on, detail-oriented work 

• Strong communication, listening, and negotiation skills; able to convey important