Mgr, Group Administration

Salary Range: $83,000 - $193,000

Job Posting End Date: June 10, 2024

 

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

 

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

 

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

 

Worker Designation – This role is designated as a remote role. You will be expected to work from your home, within the continental US. Although this role is designated as remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

 

What does it take to be successful at Aflac?

• Acting as a Champion for Change
• Acting with Integrity
• Communicating Effectively
• Demonstrating Initiative
• Developing Talent
• Managing Performance
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

 

What does it take to be successful in this role?

• Broad knowledge of managerial financial and budgeting concepts, operating principles, and methodologies applicable to division and client relationship management

 

• Broad knowledge of federal, state, and local regulatory and industry publication requirements, and standard concepts, practices, and procedures as they relate to the insurance industry

 

• Excellent presentation, oral, written, and interpersonal communication skills to effectively interact with Aflac’s senior management and internal and external business contacts

 

• Strong project management, leadership, problem solving and practice development skills

 

• Strong personal computer skills with experience in Windows-based software

 

Education & Experience Required

• Bachelor's Degree In related field
• Five years of professional job-related work experience
• Four years in a management/supervisory/or senior level role

Or an equivalent combination of education and experience

 

Education & Experience Preferred

• Operations experience in the insurance industry
• Experience in a service related area such as claims, client services, sales support, coordinating activities associated with the processing of group enrollments
• Experience working with external facing vendors/clients
• TPA and benefits administration technology platform experience

 

Travel

Less than or equal to 10%

 

Principal Duties & Responsibilities

• Manages the daily operations of cross-functional business units responsible for supporting the pre-sale and post-sale functions for group insurance members; collaborates on custom cases and guides decisions related to complex set-up options necessary for processing business; ensures that workflow processes facilitate effective and efficient use of corporate resources and enhance customer satisfaction.

 

• Oversees the pre-sales, group setup, electronic file processing, premium processing, and the support team; answers questions on procedures, policies, instructions, and resolution of more escalated situations; reports on status and progress of work, causes of delays; provides guidance on more complex issues; provides input to management on employees’ performances.

 

• Identifies, analyzes, and monitors business technology requirements and enhancement possibilities; recommends viable technological solutions, modifications, and applications; assists with onboarding of new technology partners and preparing appropriate documentation; provides project status reports, cost reports, and other relevant information; maintains necessary controls to ensure compliance with budget expenses, resources, and cost projections; acts as a liaison facilitating communications with various internal departments and developing/maintaining strategic relationships with the partner representative to ensure effective and efficient resolution of a wide variety of processing inquiries and roadblocks.

 

• Consults as needed with actuarial and underwriting resources to properly identify risks and calculate profit/loss.