Customer Operations Manager - German Speaking (f/m/d)

Here you can find our German speaking jobs.

 

ABOUR WUNDERFLATS

Wunderflats is Germany's market leader for mid-term furnished housing. The Berlin-based scale-up was founded in 2015 by Jan Hase and Arkadi Jampolski. The platform connects those looking for temporary homes, and those offering them, with easy and secure solutions for mid-term rentals with a minimum rental period of one month. Wunderflats offers verified rental agreements and additional landlord services that range from a professional photoshoot of the apartment to a full-service rental management solution.

Wunderflats currently lists over 30,000 apartments in Europe and has over 160 employees. For more information, visit wunderflats.com.

 

WHAT AWAITS YOU WITH US 

Become our new Customer Operations Manager (f/m/d) and be part of a friendly team that puts customer satisfaction first. Identify optimisation potential and derive efficient processes for the entire team. Support your colleagues with your experience and be the best contact person for our customers in all questions. As a permanent member of our growing company, you will have the opportunity to continuously develop yourself and work on an innovative and comprehensible product that our customers appreciate.

We offer both full-time and part-time positions (30 or 40 hours, 5 days per week).

YOUR WUNDER MISSION

• You are the key point for our customers and have the right answers to all questions about renting and living. You are constantly acquiring new knowledge in order to keep up to date with all developments in a dynamic market environment.
• As part of the team, you are a specialist for tricky customer discussions, find solutions quickly and competently and thus contribute to increasing customer satisfaction.
• Tenants and landlords can rely on you as a mediator even in complex cases of complain.
• You take responsibility for less experienced colleagues and support their professional development with your experience.
• You effectively process feedback from our customers and use it to derive optimization potential and relevant processes for the entire team.
  
  

YOUR WUNDER PROFILE

• You have at least two years of experience in customer operation or similar areas as well as working with ticket systems (e.g. Zendesk).
• You use your friendly and professional manner to inspire our customers and support them on their way into their new home.
• Your high degree of empathy and your calm charisma help you to develop a suitable solution even in difficult cases and to communicate it well.
• You are service- and solution-oriented.
• You communicate excellently in English and German, both verbally and in writing.
  
  

OUR WUNDER PITCH

• #empathyculture: Become part of our international team with a scale-up atmosphere, where you as a person really count and your ideas and work make a real impact.
• #worklifeinbalance: Our working hours are flexible and family-friendly. You choose where you prefer to work, whether in the office, from home, or up to 3 months a year from abroad, within Europe (+/- 2 hours CET).
• #personaldevelopment: We support you in your personal & professional development, e.g. through individual training programs, workshops, or participation in trade fairs and conferences.
• #compensationpackage: Receive an attractive compensation package and a company pension plan with a 20% employer contribution.
• #wunderoffice: Work from our brand new office in Berlin (Hackescher Markt), with ergonomically equipped workstations, relaxation room, playground, roof terrace and fruit & drinks on us.
• #stateoftheart: MacBook, monitor, keyboard, mouse - you're fully equipped, even in the home office.
• #welovetohavefun: Celebrate with us at our annual summer or winter party, regular after-work gatherings, table soccer and table tennis.
• #morebenefits: A special discounted membership at Urban Sports Club? Decent discounts at FutureBens? A BVG company ticket? Here you go!

 

*We at Wunderflats value the diversity of our team and stand for equal opportunity and non-discrimination. We respect all differences from person to person, visible or not.