NPI & GTM Readiness Senior Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Role

ServiceNow is experiencing tremendous growth with the market acceptance of our cloud-based workflow management products, apps, and industry solutions and we are transforming our Enterprise NPI operating model to support our speed of innovation.

The NPI & GTM Readiness Senior Manager will be lead cross-functional, strategic product launches ensuring value chain readiness and accelerating time to value.   You will lead a variety of company priorities, including partnerships, new GTM motions, new monetization strategies, routes to market, etc.  You will also drive continuous optimization of our GTM processes to elevate & accelerate market impact.  The ideal candidate has a proven track record of transforming processes, launching products successfully, turning strategy into execution, and driving operational scale to support ServiceNow’s speed of innovation, and delivering business outcomes on time and with high quality.  The successful candidate is a results-driven leader, with a bias for action, who brings a strategic approach and thought leadership to achieve desired business outcomes.  In addition, the selected candidate has demonstrated operational rigor and continuous delivery of improvements with measurable impact.

  What you get to do in this role:

• Design and lead GTM process transformation initiatives to drive successful GTM readiness throughout the ServiceNow ecosystem
• Define and execution of program plans with cross-functional GTM teams to ensure commercial & operational readiness for launch
• Influence and work cross-functionally to align functional plans, identifying, and actively managing risks and issues to resolution to ensure successful launch
• Ensuring comprehensive planning including post sale readiness
• Define & manage KPI’s (leading, lagging indicators) across product lifecycle
• Accountable for identifying and driving action plans cross-functionally to improve KPI’s
• Develop, manage and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives
• Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality
• Lead NPI launches, refining & optimizing processes
• Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions
• Deliver progress updates to stakeholders and leadership
• Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives

Qualifications

In order to be successful in this role, we need someone who has:

• Master’s in Business, Engineering, IT, or Operations is desired and 6+ years of related experience
• Proven experience in product release management and launching SaaS offers
• Strong program/project management skills & strong facilitation skills
• Leading diverse, high performing matrixed teams
• Highly analytical, fact driven, and process orientated mindset
• Ability to conduct m