Patient Services Representative - Float Pool

About Us

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

We have been doing this since 1969, and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

**This opportunity is for a Float Patient Services Representative role supporting the following clinics: Region will be Poway, Lakeside, El Cajon, Valley Center, Fallbrook. This role will be expected to float between these sites based on organizational needs.**

ROLE OVERVIEW:

The Patient Services Representative – Float Pool provides front office support across multiple clinic locations to ensure efficient patient access, scheduling coordination, and excellent patient experience. This role serves as the first point of contact for patients and supports clinic operations by managing incoming calls, coordinating appointments, assisting with patient registration, and maintaining accurate scheduling workflows. This role communicates regularly with patients, providers, medical assistants, and leadership teams to ensure smooth clinic operations in a fast-paced environment.

RESPONSIBILITIES 

Patient Experience and Access 

• Serves as the first point of contact for patients, visitors, and incoming calls 

• Greets and assists patients in a courteous and professional manner 

• Schedules, reschedules, and confirms patient appointments in the electronic scheduling system 

• Conducts appointment reminder calls and communicates visit preparation instructions when needed 

• Provides clear information regarding clinic processes, appointments, and services 

Provider and Team Support 

• Coordinates scheduling workflows to ensure efficient patient access and clinic flow 

• Communicate with providers, medical assistants, and nursing staff regarding scheduling needs 

• Ensure providers have accurate appointment information and schedule updates 

• Supports care teams by managing appointment availability, cancellations, and schedule adjustments 

Front Office and Administrative Support 

• Verifies patient demographics, insurance information, and registration data 

• Prepares and verifies patient records prior to appointments 

• Tracks filled and cancelled appointments and updates scheduling systems accordingly 

• Receives and records patient payments in the appropriate system when applicable 

• Ensure patient information is updated accurately in the electronic health record system 

Float Pool Responsibilities 

• Provides front office support across multiple clinic locations based on operational needs 

• Quickly adapts to site specific workflows, schedules, and team dynamics 

• Communicates with site leadership upon arrival to determine front office priorities