Principal Technical Program Manager
OracleAbout the role
Join Oracle’s cloud infrastructure organization at the forefront of global cloud expansion. As a Program Manager, you will lead the end-to-end delivery of complex cloud build programs in highly regulated, security-sensitive, and isolated environments. This role is responsible for coordinating large, cross-functional initiatives across planning, design, construction, deployment, validation, security hardening, accreditation readiness, and operational handoff.
You will operate in environments where standard delivery processes must be combined with careful issue resolution, customer-specific requirements, and the development of repeatable delivery methods for future programs. The role includes close coordination across engineering, operations, security, compliance, supply chain, networking, service readiness, facilities, and customer stakeholders to bring new cloud environments online safely, efficiently, and at scale.
Key Responsibilities
Technical Management and Execution - Technical Management:
– Leverages technical knowledge to identify risks, manage scope, estimate program timelines, request feasibility, testing requirements, and determine appropriate resources.
– Ensures that product or service delivery meets the third party, security, export, and accessibility compliance requirements.
– Drives rapid response to security escalations, coordinating across teams and communicating to executives to assess risk, determine mitigation strategies, and align and execute optimal proposed path to resolution.
– Forecasts program demands and resourcing to identify risks and ensure that goals are achievable.
– Leads the development and implementation of evolving processes to ensure that organizational SLAs are met.
Technical Management and Execution - Technical Strategy and Execution:
– Utilizes technical knowledge to identify, track, and manage program dependencies and risks.
– Supports rapid response to escalations, coordinating within team and communicating to senior team members to assess risk, determine mitigation strategies, and execute the optimal proposed path to resolution.
– Supports planning by identifying dependencies and risks.
– Develops delivery standards and guidelines in alignment with Oracle best practices.
– Identifies and quantifies opportunities for process automations and advocates for prioritization.
– Contributes to incident management efforts and identifies opportunities to improve processes, as applicable.
Program Oversight - Strategy and Decision-Making:
– Aligns priorities with customers, service, and stakeholder teams through regular reporting to senior leadership.
– Establishes scope and milestones for each program, aligning to the broader program plan and company strategies and goals.
– Assists in defining key performance indicators (KPIs) and measurement methods for program performance against established goals (e.g., scope, timelines, deliverable quality).
– Builds, maintains, and executes a clear communication strategy of objectives to partners and customers, influencing decision-making regarding best practices for Oracle systems.
Program Oversight - Program and Operations Management:
– Manages both technical and non-technical programs and complex, cross-organizational programs impacting products and business.
– Guides the work of program staff (e.g., development, release management, customer success) while providing technical support and direction on removing barriers, including risks and issues in workflows.
– Maintains comprehensive program documentation (e.g., status reports
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