Specialty Pharmacy Patient Advocate

Primary City/State:

Phoenix, Arizona

Department Name:

BFP-Bldg 1441

Work Shift:

Day

Job Category:

Pharmacy

Additional Job Description

*UP TO A $5,000 SIGN ON BONUS AVAILABLE*

Pharmacy careers are better at Banner Health. We are committed to developing the careers of our team members. We care about you, your career today and your future. If you’re looking to leverage your abilities – apply today. 

Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.

Phoenix is Arizona’s major city and the fifth most populated city in the United States. It includes the posh resorts and green golf courses of Scottsdale, Tempe’s lively college-town vibes, arts-friendly Mesa and pro-sports hub Glendale, several American Indian tribal lands, and the suburban cities of Chandler and Gilbert.

This Specialty Pharmacy Patient Advocate will be hired into the newly formed Pharmacy Shared Services. Our Specialty Pharmacy Patient Advocates will support Banner Family Pharmacy - Specialty Care. This Department is responsible for providing direct patient care to patients and their caregivers by assisting with financial assistance and prior authorizations. As a Specialty Pharmacy Patient Advocate, you will have the opportunity to work in a very rewarding line of work, with a high functioning team that offers opportunity for professional growth and build strong relationships with clinic teams and pharmacy teams.  

This role will be at Banner Medical Institute Pharmacy located at 1441 N 12th Street in Phoenix, AZ. Our full-time staff work 40 hours per week, alternating weekly schedule 8AM - 4:30PM or 8:30AM - 5PM, Monday through Friday.

Recruiter to provide sign-on eligibility during the interview process.

Banner Pharmacy Services is a recognized leader in healthcare and trusted partner in proactively providing innovative pharmacy services through excellence in integration, care coordination, medication management and services to make a difference in people's lives. Clinical Pharmacy Services is responsible for the management of the Banner formulary, development of standardized system wide clinical pharmacy services, and management of adverse drug event preventions. Clinical Pharmacy Services provides collaborative drug therapy management and educational interventions in patient care to optimize medication therapy, improve outcomes, promote wellness, and disease prevention. As a division, Banner Pharmacy services provides excellent patient care across our entire continuum through convenient access, improved medication outcomes and innovative pharmacy practices.

POSITION SUMMARY
This position will determine, support and assist patients, provider teams, and the pharmacy department to overcome barriers to medication access, with focused expertise in third-party prior authorization and billing processes for pharmacy benefits. Assist patients with enrollment into grants, assistance programs, and communicate any financial responsibilities. Provide a face-to-face bedside-oriented service that delivers comprehensive fiscal options to patients and provide medication cost after transplant. Gather and effectively communicate medical and medication histories including diagnosis, test results, lab values, and appropriate step therapy to third-party for initial insurance approval. Verify eligibility, benefit provisions, and support the appeals process.

CORE FUNCTIONS
1. Coordinate with stakeholders to remove medication access barriers.

2. Maintain current knowledge of pharmacy regulations, payer agreements and assistance programs.

3. Provide timely medication benefit counseling to patients and hospital staff.

4. Accurate and timely execution of pharmacy projects as required.

5. Follow policies, procedures and regulatory requirements and perform other work assignments.

MINIMUM QUALIFICATIONS
Licensed and registered pharmacy technician in the state of practice, where applicable. Incumbents in Arizona are also required to provide the AZ Board of Pharmacy Wallet Card at time of hire.

Minimum of three years of healthcare and/or insurance/third party reimbursement experience required to include one year of technician experience required