Supply Chain Customer Support Specialist (Associate, or Experienced)

Supply Chain Customer Support Specialist (Associate, or Experienced)

Company:

The Boeing Company

Job ID:

00000427715

Date Posted:

2024-05-24

Location:

USA - Dallas, TX, USA - Miami, FL, USA - San Jose, CA, USA - Van Nuys, CA

Job Description Qualifications:

Boeing Distribution (BDI) is looking for an Experienced Supply Chain Customer Support Specialist . As part of BDI, under Supply Chain - Execution, this person would be responsible for leading Customer Support for BDI in the Americas. Primarily supporting the BAGA market consisting of FBO,s MRO's, Corp operators, Regionals, Flight Schools, etc. This person would also been instrumental in driving efficiencies and continues improvement with the push towards digital transformation and automation.  As the Leader for BDI Execution, this person would need to be comfortable interacting on a daily basis with all other leaders within the company addressing topics around customer support and customer experience. As well as, some interaction with customers and suppliers as issues arise.  This person would need familiarization in Titan SAP, IMS, Hybris, and Spotfire.

Our teams are currently hiring for a broad range of experience levels including; Associate, and Experienced level Supply Chain Customer Support Specialists.

This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options.  This is at the hiring team’s discretion and could potentially change in the future:  Dallas, TX; Miami, FL; San Jose, CA; Van Nuys, CA.

Position Responsibilities:

• Collaborate with business partners to identify suitable opportunities for our customers, which may include exploring alternative options such as upselling and cross-selling.

• Creates, maintains, and advances customer relationships, develops an understanding of customer culture and business strategies.

• Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails, and other media.

• Responsible for customer account health and providing world class customer support.

• Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.

• Develops, prepares, and delivers presentations to customers and internal organizations.

• Advises customers regarding status, changes, or improvements of orders and follows up with customers on issues related to their accounts.

• Uses multiple Boeing systems in a fast-paced environment.

• Responds to customer inquiries and provides information regarding Boeing products, services, processes, and operation.

• Responds to customer inquiries and facilitates delivery problem resolution.

• Enters, tracks, monitors, and coordinates customer material, delivery requirements and returns for customer orders.

• Analyzes customer spare parts requirement inquiries, facilitates responses, and resolves delivery problems.

• Monitors and shares key performance metrics with customers and internal partners.

• Interfaces with customers and internal Boeing resources.

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required.  “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Basic Qualifications (Required Skills/Experience):

• 3+ years of experience in the Aerospace industry

• 3+ years of experience in Supply Chain and/or Supply Chain processes

• 3+ years of experience developing presentations for and presenting to Executive Leadership

• 3+ years of experience collaborating across multiple functions and organizations

• Ability to travel domestically and internationally up to 25% of the time

Preferred Qualifications (Desired Skills/Experience):

• 6 or more years' related work experience or an equivalent combination of education and experience

• SAP knowledge

• Engineering / Technical experience

• Account management, customer support experience

• Inside sales experience

Typical Education/Experience: 

(Associate) Level 2

Typically 3 or more years’ related work experience or relevant military experience. Advanced degree (e.g. Bachelor, Master, etc.) preferred, but not required.

(Experienced) Level 3

Typically 6 or more years’ related work experience or relevant military experience. Advanced degree (e.g. Bachelor, Master, etc.) preferred