Senior Technical Writer

BillingPlatform is an industry-leading, fast-growing SaaS company. Our decision to build a world-class revenue lifecycle management platform was driven by the belief that all industries face disruption with respect to how they monetize goods and services. Leveraging successful years of product development and customer feedback, and partnering with leading private equity partner Columbia Capital, we built the industry's most powerful, cloud-based revenue management platform able to automate the entire workflow from quote to cash (CPQ, mediation, billing, invoicing, revenue recognition, payment, and collections), providing enterprises a flexible and scalable platform to monetize the customer relationship using virtually any variable.

We have achieved remarkable recognition in the industry, having been listed on the Deloitte Tech Fast 500 as one of the fastest-growing companies in North America for three consecutive years and hold a position in the Inc. 5000 for two years running. In 2023, we are recognized by Forrester Wave as the leading SaaS Recurring Billing Solution, received the top score in MGI 360™'s report on agile billing, honored with the 2023 CODiE award for Best Subscription Billing Solution, and awarded the Silver Stevie® Award from the 2023 American Business Awards®. Our reputation as a leader is further endorsed by industry analysts and Fortune 500 companies.

At BillingPlatform, our values-based culture centers around collaboration, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of an incredible team focused on challenging the status quo and driving transformational value to customers.

Role Overview: Technical writers plan, create, and maintain educational content as an important part of our B2B SaaS/PaaS product. The content is typically in the form of documentation made available through our knowledge base and online product docs, but may also take the form of UI text, illustrations, sample product configurations, videos, or other educational material.  Regardless of the medium, technical writers are expected to explain complex topics in a way that helps users to understand the product and most importantly helps them to achieve their business goals and tasks with the product.

Responsibilities:

• Design, write, and maintain technical documentation related to the BillingPlatform SaaS application for customers and internal stakeholders
• Produce, edit, and curate instructive (how-to) content that will help customers to better understand the platform and to accomplish complex tasks with it
• Create and maintain sample product configurations that assist in educating users 
• Edit, proofread, and improve documents writer by others and coach non-writers on how to improve writing skills
• Collaborate with fellow technical writers, product managers, engineers, designers, implementation engineers, customer success staff, and other internal stakeholders
• Mentor or directly supervise more junior technical writers

Requirements

• Bachelor's degree in writing, accounting, or a related field
• 4+ years of experience in technical writing or a related field
• Prefer experience in accounting or billing or a related market
• Demonstrated experience designing, implementing, and maintaining information architectures to help a variety of business and technical audiences quickly find the information they need
• Strong writing and organizational skills and the ability to clearly communicate complex technical information to readers in a helpful and informative manner
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams in the billing space
• Prefer knowledge of agile development methodologies and experience working with engineering teams to deliver software documentation on time within that process.
• Prefer experience with common tool sets related to technical writing
• Prefer ability to work out of our Denver Tech Center office a few days a week

Benefits

• Join one of the fastest-growing companies in the United States
• Receive competitive compensation that includes a robust benefits package—medical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and many perks related to health and wellness provided by our medical carriers
• Medical insurance coverage is effective on the first day of employment
• 401(k) match that is 100% immediately vested
• Discretionary and charitable time off program
• Home office setup allowance

The base salary range for this position is $95k - $110k per year, depending on job-related knowledge, skills, experience, and market location. Salary information is provided per state regul