Director, Resource Management Office RMO

The RMO (Resource Management Office) Director is responsible for overseeing day-to-day operations of the resource management organization to ensure the efficient allocation of resources to projects while maintaining high operational standards and client satisfaction. This non-billable, non-client-facing role requires establishing resource management standards, strategic oversight of resource management processes, conflict resolution, and process improvement initiatives. The RMO Director collaborates closely with cross functional stakeholders across the organization, particularly within the Project and Resource Management Organization (PRMO) to address staffing needs and align resources with company goals. This role will be based out of one of our office locations, (Pittsburgh, PA, Portland, ME, or NYC (Grand Central Tower). You will work on a hybrid schedule with two days per week in the office.

 

What you’ll do:

• Hire, lead, and scale a team of resource managers to ensure resources are assigned efficiently and effectively to meet internal and external project demands
• Liaise with internal stakeholders (commercial teams on sales pipeline, resource managers on staffing, and enterprise technology teams on developing and enhancing technology and automation) to optimize PRMO workflows and reporting
• Review and analyze resource requests, making recommendations for hiring or contracting to the PRMO Leader based on project forecasts
• Manage resource records and related attributes such as work calendar, skills, utilization targets, and dimensions
• Develop and train teams on written standard operating procedures for resource allocation and management in conjunction with cross-functional teams and initiatives to ensure enterprise-wide success and client satisfaction
• Identify skill gaps or inefficiencies within the Resource Management team and recommend changes to PRMO Leadership to optimize PRMO-related workflows
• Address and resolve conflicts escalated by Resource Managers, ensuring alignment with organizational priorities
• Remove internal roadblocks to enhance the efficiency of the Resource Management team
• Work closely with cross-functional teams to forecast resource needs and align them with strategic goals
• Actively participate in strategic planning exercises for the rollout of the PRMO resource management and corresponding communications, reporting, and change management

 

To Qualify for the role, you will have:

• Bachelor’s degree in Business, Management, Operations, or a related field
• 7+ years of experience in resource management, workforce planning, or a related role within a consulting or professional services environment
• Proven leadership experience with the ability to manage and mentor a team
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools
• Proficiency in Certinia PS Cloud (PSA)
• Familiarity with resource management tools, software, and methodologies
• Familiarity with Salesforce, Conga CLM, and/or Salesforce CPQ
• Attention to detail and ability to work independently with minimal supervision

 

Ideally, you’ll also have:

• Master’s Degree in a related field
• Familiarity with Agile methodologies
• Excellent communication and interpersonal skills for effective coordination across teams and external partners
• Financial Industry experience is a plus

 

Skills and attributes for success:

• Excellent written and oral communication skills to manage large amounts of data and corresp