Customer Service Supervisor

Aquí es donde salvas y sostienes vidas

En Baxter, estamos profundamente conectados por nuestra misión. No importa tu rol en Baxter, tu trabajo tiene un impacto positivo en la gente alrededor del mundo. Sentirá un propósito en toda la organización, ya que sabemos que nuestro trabajo mejora los resultados para millones de pacientes.

Los productos y terapias de Baxter se encuentran en casi cada hospital del mundo, el clínicas y en los hogares. Por más de 85 años hemos sido pioneros en innovaciones médicas significativas que transforman el cuidado en salud.

Juntos creamos un lugar donde somos felices, exitosos y nos inspiramos mutuamente. Aquí es donde puedes hacer tu mejor trabajo.

Únete a nosotros en la intersección de salvar y sostener vidas-donde tu propósito acelera nuestra misión.

Your role at Baxter
 

As the Customer Service Supervisor you will directly lead and support a team related to a segment or segments of the organization's customer-facing operations. This position is accountable for ensuring that customer orders, returns and credits, complaints, requests, etc. are resolved in a timely, accurate, and cost-effective manner upon the first request.
 

What you'll be doing

• Following company policy and stated terms of sale, develop effective systems and procedures to ensure the effectiveness of the Customer Service Department operations.
• Coordinates the activities of the Customer Service department with other internal departments, third party distributors, transportation, operations, customers and sales staff.
• Supervise all department employee's workload and may need to balance workloads and adjusts assignments to obtain most effective performance from all employees.
• Ensure that new employees are properly trained. May be involved in delivering training to staff as needed. Perform call monitoring and skill verification. Responsible for staffing, performance reviews, employee development, and salary reviews.
• Receive and answer inquiries from customers, sales staff, other internal departments, and vendors. Use judgment and diplomacy to handle complaints, make adjustments, answer or initiate correspondence and perform all other duties involving public contact.
• Escalation point for specialists on problems requiring special handling or those not able to be resolved at front-line level. Contact parties involved and take necessary action to resolve problems with internal departments and vendors (ex. Distribution). Take proactive steps as appropriate.
• Accountable as Area/Regional Key Contact for Distribution POC and Business Unit for service failure tracking, decision making and full resolution within timely basis.
• May serve on project teams and/or help develop new processes and procedures for the overall team.
• May have responsibility for implementing compliance procedures with federal and state regulations.
   

What you'll bring

• Associate or Bachelors degree preferred.
• 1 year or more of relevant work experience within most recent 5 years, preferably in a regulated industry or an equivalent combination of education and experience.
• Strong communication, interpersonal, and leadership skills.
• Strong process and results orientations.
• Ability to work independently and manage multiple priorities in a matrix environment.
• Detailed understanding of customer service tools, systems and business processes
• Strong track record of prioritizing initiatives based on internal business acumen
• Strong organizational, analytical, and problem-solving skills.
• Ability to work independently and as part of a team,

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $64,000 - $88,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

#LI-BAXGEN

US Benefits at Baxter (except