Staff Product Designer

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

 

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

We’re looking for a Staff Product Designer to join our Product Design team at Nelnet Business Services. As a Staff Product Designer you will lead projects and multiple teams across complex product areas.

You’ll collaborate closely with our FACTS® business and product teams that have set out to help solve the unique challenges that K-12 school administrators, teachers, and families face with education technology, services, and financial management solutions. Whether a school is streamlining their admissions, managing grants and financial aid, or better understanding a family or student throughout their system–you’ll help make it easy, understandable, and dare we say, fun.

You’ll contribute to the mission of FACTS® and NBS Product Design by:

• Helping to drive the design strategy and direction within our platform of products, shaping current and future work towards a north star.
• Setting a high bar for design excellence. You’ll ensure outstanding product experiences, producing high-quality work no matter how big or small the task may be.
• Using your full range of Product Design skills–not limited to design prototypes– to discover, design, and deliver simple, well-crafted experiences that our customers love. You’ll leverage your excellent communication and facilitation skills to align and collaborate with cross functional and senior leadership teams.
• Actively contribute to our healthy design team culture and mentoring other designers–especially those who also work on FACTS® products.

This role will give you the opportunity to:

• Own your impact. You decide with product teams what opportunities to work on and help to define what success looks like.
• Elevate product quality. You’ll work on an enterprise-level product suite with a strong, loyal customer base that has ample opportunities to modernize and grow.
• Be part of positive change. Everyday we’re investing in the educational lives of students and their families by serving schools and their staff.

A bit about you:

• You have a portfolio of well-crafted, impactful work that showcases your ability to lead successful large-scale projects across cross functional teams that solve real problems.
• You’re an seasoned collaborator, designing in the open, leveraging other functions’ expertise, and taking them on the journey with you.
• You have strong visual design and interaction design skills, with a passion for high quality fit and finish. You’ve worked with design systems to produce beautiful and functional designs that scale.
• You can articulate your decisions clearly and credibly, relying on qualitative and quantitative data to inform your perspective.

RESPONSIBILITIES:

• Set design requirements based on information from internal teams and external user research which advances the goals of product and business strategies.

• Identify new product improvement opportunities.

• Analyze how a new product satisfies market needs and consumer preferences.

• Rely heavily on both qualitative and quantitative data to make informed decisions.

• Coordinate with other design team members to ensure consistent and accurate design work and communication.

• Present product design ideas to cross-functional teams and senior leadership.

• Balance high level creative vision with practical and manageable steps towards improvement.

EDUCATION:

• Bachelor’s degree or equivalent
• Over 5 years of experience with design or UX

EXPERIENCE:

• Proven experience with the full design process including research, ideation, wireframing, testing, visualizing, evaluating success, and communicating results.

• Experience leading successful large-scale projects across cross functional teams.

• Experience designing digital products.

• Experience using data to inform design and product decisions.

• Expert