DOJ and VA Health Client Account Lead (Remote Flexibility)

The World at Abt

Solving the world’s most pressing issues and improving the quality of life for people worldwide is what we do every day at Abt. Creating a more equitable world is no small task, but we are driven by big challenges.

We are a team of 3,000+ people in over 50 countries working in unison and focused on the bigger picture. Only by sharing our commitment and energy do we affect change and push the boundaries of what’s possible. We welcome diverse ideas, backgrounds, and viewpoints – joining Abt means access to exceptional thinkers at the top of their game.

To thrive at Abt is to embrace flexibility and collaboration. Our open culture allows you to balance your work and personal life as needed to optimize personal well-being. Creating a more equitable world starts from within – we look after people around the world, and we’ll do the same for you.

Ready to embrace rewarding and meaningful work? Now’s your chance.

The Opportunity

As the Justice/Veterans Affairs/Military Health Client Account Lead (CAL), you will work closely with Abt’s Healthcare Portfolio Vice President and the Client Solutions Organization (CSO) team to manage day-to-day operations of the account and support execution of key client projects. You are responsible for protecting the current client base, managing the delivery of client-centric solutions, demonstrating an understanding of the clients’ unmet needs and supporting portfolio operations. The CAL applies their client, domain, and program management experience to help Abt tailor solutions, working across the firm with the capability organizations, the corporate business development organization, and Abt departments to ensure client success, contract growth, and financial performance.

Core Responsibilities

General Operations

• Plan and monitor day-to-day operations to ensure smooth progress across operational and financial activities toward strategic goals.
• Oversee account-wide projects and initiatives; bring together stakeholders and help drive decisions.
• Provide project planning and management for portfolio projects and initiatives, including annual account planning processes.
• Disseminate information and communicate ideas on behalf of the Portfolio to internal and external stakeholders.
• Provide ad-hoc analysis and decision support.
• Develop and/or document internal processes for communications, operations and other portfolio needs with appropriate team members.
• Support overall Domestic operations as needed (e.g., revenue optimization efforts, account planning, etc.).

Project Delivery

• Manages day-to-day client interactions with stakeholders. Develops and fosters lasting professional relationships with client personnel.
• Works closely with Project/Task leads to ensure delivery teams meet all contract obligations/deliverables. Serves directly as Project/Task lead on specific contracts where appropriate.
• Identifies and escalates project delivery risks by delivering regular project health reviews to the client account lead.

Stakeholder Engagement

• Manages relationships with the Government’s key contracts staff. Works with Abt Contracts Department to address all contractual obligations.
• Engages with solution architects and other experts across Abt’s capability lines to craft effective, responsive solutions that address the client’s unmet needs and operating realities.
• Supports critical client conversations on projects and captures, to include helping to understand and interpret the “voice of the customer”, manage issues, address points of customer dissatisfaction, and gain the customer's assessment of Abt performance.

Business Development

• Partners with portfolio lead, client solutions architects, project leads, and business development executives to develop and execute growth strategies, including building and executing on a pipeline of opportunities (e.g., through demand generation and marketing); also assists in building strategic relationships with other firms, consultants, and organizations.
• Leads opportunity identification, qualification, capture, and proposal development; helps to craft effective capture and win strategies and frequently serves on proposal color review teams to ensure that win strategies are incorporated into proposals.
• Works with Abt’s Marketing and Communications Team to create and maintain relevant marketing materials, including social media and website content.

What We Value

• Client Account Senior Manager: Bachelor’s Degree + 12 years of relevant experience or Master’s degree + 10 years of relevant experience or PhD + 8 years of experience OR the equivalent combination of education and experience.
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