Senior Technical Project Manager

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

The Senior Technical Project Manager (TPM 4) will lead and enhance release governance and incident management practices, ensuring a stable, high-quality product experience for Streaming Hub clients and partners. This role reports to the Executive Director of Global PMO & TPM within Freewheel Engineering and partners closely with the Head of TV Engineering and Service Operations.

Job Description

Primary Duties and Responsibilities   

In addition to the three key responsibilities outlined below, the Senior TPM will be an integral member of the central TPM team, working closely with other Streaming Hub TPMs to drive sprint efficiency, velocity, capacity planning, and overall productivity. Your contributions will be critical to delivering high-impact software solutions and advancing key team goals: customer adoption, scalable architecture, and operational simplicity. 

Drive the Release Lifecycle  

• Facilitate and manage the platform’s release cycle according to the Streaming Hub release calendar.  

• Collaborate closely with engineering teams to coordinate readiness milestones across Development (DEV), Staging (STG), and Production (PRO) environments.  

• Partner with Product Management and the Service team during release planning to:  

• Identify potential high-risk releases or issues.  

• Define proactive mitigation and fallback strategies.  

• Ensure visibility and alignment across stakeholder groups.  

• Ensure timely and successful releases by working with release owners and engineers on the release date, including pre- and post-release validation activities.  

Lead Quality-of-Service (QoS) Governance  

• Own the Quality-of-Service (QoS) program for the Streaming Hub platform.  

• Define and maintain quotas for allowable open issues by severity level (P1/P2/P3) per component team.  

• Work with engineering leads to monitor and reduce issue backlog and ensure release quality bars are consistently met.  

• Track quality trends across releases to proactively detect areas of improvement.  

Incident Management & Continuous Learning  

• Facilitate incident response workflows within the Streaming Hub engineering organization:  

• Record and log incidents as they occur.  

• Track real-time troubleshooting progress and maintain visibility across teams.  

• Collaborate with the Service Team to evaluate Client Impact Index (CII) and its implications.  

• Lead and facilitate incident retrospective (post-mortem) meetings with engineering and OPS teams.  

• Analyze root causes, define follow-up actions, and track resolutions with responsible engineers.  

• Maintain a clear and complete historical incident log for the engineering lead and leadership review.  

• Lead internal education and knowledge-sharing programs to ensure learning from past incidents and prevent recurrence.