Strategic Maintenance Manager

About Mynd:

Mynd is a tech-enabled real estate company serving the $85B+ property management and real estate investment market. In the past few years, consumers have gained access to free stock trades, greater transparency in the mortgage market, and apps that make managing their money more convenient. Yet real estate investment, the most powerful tool for building generational wealth, has largely been the purview of wealthier individuals and professional money managers.

Mynd is determined to overhaul that paradigm.

At Mynd, we’re on a mission to democratize access to happy homes and sustainable investments by making the purchase of single-family residential real estate as effortless as other types of investments. Investing in real estate can be intimidating, especially for first-time buyers. Moreover, many potential investors don’t want to buy real estate in their geographic area, or have been priced out of competitive big city housing markets.

With operations in 25 markets across the U.S. and real-time insights via our platform, we remove the time, communication, and geographic barriers traditionally associated with buying real estate. Investors can now find, purchase, lease, manage, and sell single-family rental properties 100 percent remotely.

Mynd is Best Places to Work certified, a Built In SF Best Places to Work 2022 winner, and was named the #1 fastest-growing East Bay company by the San Francisco Business Times in 2021. We’ve attracted talent from Starwood Waypoint Homes, The New York Times, McKinsey, BCG, Compass, Better, One Medical, Zillow, Upwork, WeWork, and Facebook. We’re backed by top VCs, including Lightspeed, Canaan, Jackson Square, and QED, and recently announced a $5 billion deal with Invesco Real Estate that will make us the largest buyer of single-family rental homes in the country.

About the role:

We are seeking an experienced Strategic Maintenance Manager, with an analytic skill set, to join our Property Services team to focus on optimizing for scale, profitability, and technical aptitude. The person in this role will directly oversee a team of in-house technicians and portfolio associates who are responsible for all self-performed service requests and resident turnover work, as well as field-based property management tasks. The Strategic Maintenance Manager will also focus on providing positive customer experiences for our property owners and residents. Applicants must show a strong history of growing and developing teams, utilizing data to improve operational effectiveness and efficiency, and collaboration with senior management and executive leadership to achieve key results.

Location: This position is classified as onsite and our ideal candidate will reside in Northern California or Bay Area.

Responsibilities:

• Focus on delivering a positive customer experience while improving operational efficiency as evidenced by work completion times and effective cost management (labor & material)
• Drive performance and accountability against operating plans and KPIs
• Utilize analytics, reporting, and technology to improve operational effectiveness is critical
• Manage a team of self-performing Maintenance Technicians and Portfolio Associates, overseeing safety & injury protocol
• Hire, mentor, coach and develop resources to achieve scale and optimal performance
• High profile escalation management
• Management of third party vendor relationships to optimize market performance
• POC for all Fleet Management related duties for our company vans and insurance renewals
• Payroll processing, expense report reconciliation approval, service request review & approval
• Provide maintenance related technical support to team
• Oversight of monthly safety meetings
• Monitor and report on billable hours weekly
• Collaborate and work cross-functionally in a team environment

Qualifications:

• 5+ years of experience leading, developing, and growing teams
• 10+ years experience with residential or commercial Repairs & Maintenance field operations
• Local market knowledge including maintenance vendor relationships
• Strong analytical capabilities to evaluate deals and an understanding of fair and optimal pricing structures
• Excellent planning, organization, delivery skills and comfortable in high pressure situations
• Excellent attention to detail
• Ability to communicate effectively with internal stakeholders and external customers
• Excellent interpersonal skills and effective communication to work successfully with a range of stakeholders including regional employees, field staff, office staff, executive leadership, and external customers
• Thrives in a fast-paced a