Director of Analytics

<div class="content-intro"><p>At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.</p></div><h3><strong><em>About the Role</em></strong></h3> <p><em>We are looking for a Director of Analytics to lead our healthcare analytics function through a pivotal transformation. This is not a steady-state management role — we are modernizing our client reporting infrastructure from the ground up, and you will own that mandate from vision to delivery.</em></p> <p><em><br></em><em>You will lead a team of analysts, partner closely with Customer Success, Customer Experience, and Data Engineering, and serve as the primary analytics thought partner to our internal and external stakeholders — including direct engagement with clients. The right person brings deep healthcare data expertise, a builder's mindset, and the credibility to earn trust with both technical teams and business partners quickly.</em><em><br><br></em></p> <p><em>This role sits at the center of how Collective Health uses data to serve its clients. Done well, it changes how our clients experience their benefits — and how our internal teams make decisions.</em></p> <h3><strong><em>What you’ll do:&nbsp;</em></strong></h3> <p><strong><em>Strategic Leadership</em></strong></p> <ul> <ul> <li><em>Own the analytics strategy and roadmap — not just maintain it; build it from a clear-eyed assessment of current state and a sharp view of where the function needs to go</em></li> <li><em>Lead Client Reporting 2.0: audit what exists, design a modern replacement, and deliver an automated, scalable reporting infrastructure that clients trust and CS can stand behind</em></li> <li><em>Collaborate with senior leadership across Product, Operations, Engineering, Customer Success, and Customer Experience to align analytics initiatives with business priorities</em></li> <li><em>Serve as a direct partner and analytics representative in client conversations, QBRs, and escalations — alongside CS, not behind them</em></li> </ul> </ul> <p><strong><em>Analytics&nbsp;</em></strong></p> <ul> <ul> <li><em>Oversee end-to-end analysis of claims, member, and benefits data to surface trends, inefficiencies, and opportunities for cost savings or process improvement</em></li> <li><em>Shift the analytics function from reactive (answering requests) to proactive — surfacing insights that inform product, CS strate