Senior Claims Consultant (Hybrid)

About Safegard, A Division of Patriot Growth Insurance Services: The Safegard Group, Inc. is a regional insurance brokerage and risk management consulting agency that services corporate, institutional, professional, and individual clients. We take a partnership approach to providing custom designed insurance programs and risk management solutions. Safegard is dedicated to superior service that is often not evident in the brokerage community. We have experienced outstanding growth since our 1994 inception, and we continue to selectively solicit accounts that value our technical and service capabilities. By utilizing our long-term relationships with insurers, third party providers, and key industry resources, we are able to provide comprehensive solutions and services to our clients. Safegard has three primary business divisions: Commercial Lines, Personal Lines, and Employee Benefits. We are a proud partner agency of Patriot Growth Insurance Services.

Position Overview: The Senior Claims Consultant serves as a strategic advisor and technical expert, managing complex and high-severity claims while supporting sophisticated client risk portfolios. This role provides advanced claims advocacy, leads claim strategy for large or litigated matters, and collaborates with clients, carriers, and internal teams to drive optimal claim outcomes and long-term risk management improvements.

Work Arrangement: This is a full-time hybrid position reporting to our office located in Media, PA.

Professional Responsibilities:

• Manage catastrophic, litigated, and high-severity claims while leading strategy and negotiating settlements
• Analyze policy language and carrier coverage positions to develop claim strategies and support advocacy efforts
• Collaborate with attorneys, adjusters, and internal teams to resolve complex claims issues
• Conduct root-cause analysis and coordinate risk control initiatives to mitigate future losses
• Prepare and present claim reviews, loss trends, and performance analysis to senior client leadership
• Lead multi-year loss analysis and benchmarking to support renewal strategy and underwriting discussions
• Develop underwriting narratives and claims summaries to assist with renewal negotiations and pricing discussions
• Maintain strong relationships with key client contacts, carrier representatives, legal counsel, and other service partners
• Mentor and support Claims Consultants through technical guidance, training, and process improvement initiatives
• Oversee assignment of accounts within the Claims Department to ensure proper workload distribution
• Represent the organization in professional associations, industry forums, and events

Qualifications and Requirements:

• Bachelor’s Degree or equivalent professional experience
• Insurance licensing or ability to obtain within 60 days
• Strong knowledge of commercial insurance policy language and claims processes
• Experience managing complex or litigated claims and developing claim resolution strategies
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