In Store Bakery Technical & Digital Field Team Manager

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

PURPOSE STATEMENT

The In Store Bakery Technical & Digital Field Team Manager will be responsible for overall In Store Bakery Technical culinary for the ISB business including developing bakery technical and culinary solutions, and digital training activation to meet customer’s needs. Manage ISB Technical Operations and Technical Team. Partner with Sales, R&D, Customer Marketing, and CBU teams to achieve ISB segment strategy objectives. 

KEY ACCOUNTABILITIES/OUTCOMES

Support In-Store Bakery & Deli Division strategic plan objectives:
Support all division strategies in partnership with sales teams.
Partner with regional sales teams for national account execution and technical direction to solution selling platform. 
Support ISBD team in achieving annual sales and profit targets.
Utilize WHQ Customer Solution Studio and regional ISB Broker offices as best in class development centers to lead technical and broker technical team training.
 
Product Portfolio expertise and training:
Develop market and customer specific bakery component applications, ideation, and seasonal programs.
Establish best practices demonstrating portfolio advantages to customers.
Take a leading role in the product customization process.
Execute menu solutions from concept to application.
Oversee National and regional level plan for technical team training.
Establish Back of House (BOH) systems and best practices
Establish menu design and management 
 
Base business solidification and growth:
Exceed growth of base business channel as indicated in sales plan
Extend tangible “Rich Experience” value to customer base
Drive culinary and technical innovation to expand current/existing portfolio.
Partner with CBU Leads for category innovation roadmap development – provide ISB customer VOC.
 
Sales prospecting and white space imperatives:
Drive portfolio potential to prospective customers as indicated in the sales plan
Penetrate new markets and segments – strategic focus on ISB growth segment:  Club, Discount, Premier Fresh, and Emerging retailers.
Develop best practices including bridging ideas with other Rich’s assets and B2B opportunities when building menu solutions.
 
Sales leader and team support:
Support sales team as primary culinary experts in customer Ideations and professional product presentations.
Provide exceptional product sampling and demonstration support at all planned trade shows and industry events.
Plan, develop and provide training on targeted products for National and Regional accounts in the In-Store Bakery industry.
Educate and train sales teams on all leverageable portfolio features and benefits.
Work with sales teams driving portfolio solution diagnostics with target customers

Drive “The Rich Experience” to targeted customer base:
Support ISB target specialty segments
Provide voice of the customer to new marketplace products.

Manage culinary team:
Provide leadership, mentoring and direction to the ISB Technical Team including performance reviews, scheduling, assignment, direction, hiring and corrective action consistent with company policy

KNOWLEDGE/SKILLS/EXPERIENCE

Bachelor’s degree in related field preferred

Culinary degree/training. Certificates in Certified Executive Chef, ServSafe, etc. preferred 

Minimum 10-years experience in food industry required 

Experience supervising or managing associates required 

Ability to manage simultaneous events and staff in a diverse environment with focus on client and customer services is essential and critical to success in this role.

Strong understanding of culinary arts and bakery technical needs

Strong understanding of menu application and concepts

P&L accountability Recognizes and implements industry tends 

Understands product development processes at MFG level

Chef experience / Kitchen manager preferred

Excellent negotiation and presentation skills

Solid verbal and written communic