Senior SRE - West

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Job Description

Nexthink is looking for a  Site Reliability Engineer who is passionate about building and running a high-performance cloud platform and enabling best-in-class site reliability and operations practices. This role will support US-based operations generally, but will in addition focus on enabling Nexthink to deliver to the US Public Sector market, in particular a FedRAMP Moderate offering. The candidate will implement modern, cloud-native SRE processes and the management and operations for Nexthink’s multi-tenant, microservices-based cloud platform. The platform has multiple instances deployed across the globe.  

This role involves working closely with cross-functional teams to integrate reliability and security into our systems, ensuring they meet federal security standards. The ideal candidate will have extensive experience in both software engineering and systems administration, with a strong understanding of FedRAMP concepts, requirements and security practices.

•   Infrastructure Management:
• Oversee the design, deployment, and management of scalable and secure cloud infrastructure.
•  Drive automation of infrastructure provisioning, configuration, and management using Infrastructure as Code (IaC) tools.
   
•  Monitoring and Performance:
•   Develop and maintain comprehensive monitoring, logging, and alerting systems to ensure high availability and performance.
•   Lead efforts in performance tuning and optimization for applications and infrastructure.
   
•  Security and Compliance:
• Ensure implementation and maintenance of security controls and best practices to achieve FedRAMP compliance.
•  Conduct and oversee regular security assessments, vulnerability scans, and penetration testing.
•  Collaborate with the compliance team to prepare for and respond to FedRAMP audits.
   
•   Incident Management:
• Lead incident management efforts, ensuring rapid resolution and thorough root cause analysis.
•  Develop and implement strategies for improving incident response and minimizing downtime.
   
• Collaboration and Communication:
• Work closely with development, operations, and security teams to integrate reliability and security into the software development lifecycle.
• Communicate effectively with stakeholders, providing regular updates on system performance, reliability, and compliance status.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 5+ years of experience in site reliability engineering, DevOps, or a related role.
• Proficiency in cloud platforms (AWS, Azure, GCP) and cloud-native services.
• Strong scripting and programming skills (Python, Bash, Go, or similar).
• Experience with Infrastructure as Code (IaC) tools such as Terraform, CrossPlane, CloudFormation, or Ansible.
•  Knowledge of containerization and orchestration (Docker, Kubernetes).
•  Familiarity with CI/CD pipelines and tools (Jenkins, GitLab, GitHub, etc.).
•  In-depth knowledge of FedRAMP requirements and best practices.
•   Experience with security tools and practices (SIEM, IDS/IPS, firewalls).
•   Understanding of network security, encryption, and secure software development practices.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to collaborate with and foster effective communication with engineering and SRE teams in EU and India timezones.
•  Excellent communication skills in English

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ev