Medical Assistant /Patient Service Representative (PSR) - IV Therapy Clinic - Per Diem (Chicago)

Department:

34311 Advocate Illinois Masonic Medical Center - IV Therapy

Status:

Part time

Benefits Eligible:

No

Hours Per Week:

0

Schedule Details/Additional Information:

IV Therapy Clinic Hours:
Monday: 7am-5pm 
Tuesday: 7am-4pm
Wednesday: 7am-4pm 
Thursday: 7am-4pm 
Friday: 7am-noon

No weekend or holidays

Pay Range

$21.85 - $32.80

Major Responsibilities:

Scheduling: General and Financial

•    Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts

•    Directs all incoming telephone calls in accordance with the departmental phone and triage policy.

•    Delivers detailed and accurate phone messages to the appropriate party (ies) in a timely manner, retrieving chart when necessary

•    Schedules appointments, including walk-ins, for all designated providers within the practice following departmental policies and procedures

•    Schedules appointments (phone or in-person) following all Revenue Cycle guidelines

Registration: General and Financial
•    Pulls and prepares medical charts in advance for appointments in accordance to hospital and departmental policy.
•    Verification of all non-verified insurance policies
•    Ensures all charts are prepared and present for current clinical day.
•    Greets and interacts with patients following Advocate Health Care Point of Service Standards.
•    Registers patients following all Revenue Cycle guidelines
•    Provides new and established patients with paperwork within accordance to hospital/departmental policies and HIPAA guidelines.

Patient Care
•    Anticipates the need for and completes, accurately and thoroughly forms and paperwork as necessary
•    Performs initial work up of patients by taking all vital signs, height, weight, and documents the results in the medical record.
•    Assures medical records data ie, results of tests. x-rays. and other notes are included in medical record for physician to review during the visit.
•    Assist physician with patient examination and treatment when needed.
•    Notifies appropriate clinical staff regarding patient needs and changes patient’s condition which requires expertise beyond MA scope of service.
•    Follow the referral approval process.

Operations
•    Confirms patient appointments daily. Cancel and reschedule appointment as request by patients when needed.
•    Files patient medical charts, laboratory results, referrals, notes, and other supporting data daily to keep medical records complete and current
•    Purges old files as needed in accordance to Record Retention Policies and Procedures. Prepare and submit all files to Iron Mountain Department.
•    Always ensures patient confidentiality
•    Sorts and distributes mail daily.
•    Mails all correspondence letters/information generated by department (ie. laboratory result letters, etc.).
•    Creates new patient packets and charts
•    Order supplies and stock inventory daily. Stock inventory with supplies for IV Infusion Center and provider.
•    Restock and clean exam rooms pre and post visits.
•    Attends and completes all hospital and mandatory in-services and required training

Education/Experience Required:
•    High school diploma or equivalent. 
•    Completion of an accredited Medical Assistant Program 
•    MUST have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify.
•    2-3 years of customer service experience in a high volume, multiple tasks, high stress environment. 
•    Experience handling difficult callers, customers, and patients. 
•    Basic knowledge of managed care and commercial insurance. 
•    Basic knowledge of medical terminology and billing and coding practices. 

Knowledge, Skills & Abilities Required:
•    Excellent communication and customer service skills. 
•    Demonstrates excellent ability to establish and maintain effective personal relationships. 
•    Comprehensive ability to conceptualize and follow office policies and procedures. 
•    Ability to handle stressful situations. 
•    Able to function in a high-volume, multiple task environment producing quality work. 
•    Able to work independe