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About the role
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Hiring Agency:
Health & Human Services - Agency 25
Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
Job Description:
Examples of Work
Job duties of the IT Supervisor include:
- Full supervisory duties for a staff of IT development professionals.
- Manage, direct, and support all aspects of DHHS applications team including the analysis, requirements, design, development, testing, implementation, and production support activities of the team.
- Establish and direct systems development, project management, change management, release management, and production support standards, processes, and procedures.
- Develop and maintain sufficient staff, properly trained with the right combination of skills.
- Personnel activities and actions, including but not limited to: assign duties, hiring, performance evaluation, grievances and discipline.
- Preparing work plans to accomplish the IT projects of Applications Development to include allocation of resources.
- Identify and sponsor process improvement initiatives in support of continuous process improvement goals.
- Manage information technology projects and periodic, large-scale system enhancements.
- Administer the project portfolio and change management governance processes for the unit to ensure team activities are prioritized and aligned with department and stakeholder priorities.
- Receive unit requests (system change requests, project requests), perform initial analysis, and determine course of action.
- Monitor budget and make recommendations impacting future budget performance.
Requirements / Qualifications:
Minimum Qualifications: A bachelor’s degree or equivalent in computer science, information systems, mathematics, engineering or other related field and two years of experience in a related information technology discipline (network infrastructure, coding, systems or database); experience can be substituted for education on a year for year basis, one year of which as a project coordinator, leader, or supervisor.
Preferred Qualifications:
- Experience with supervising staff, particularly IT technical and business analyst professionals.
- Experience with leading systems development, maintenance and operations processes including but not limited to requirements, design, testing, change management, production support, customer service, and help desk operations.
- Experience with the systems development life cycle (SDLC) including planning, analysis, requirements gathering, development, testing, and implementation processes.
- Experience with agile, waterfall, and hybrid SDLC methods.
- Experience with large scale information technology environments.
- Experience with professional development and mentoring/coaching staff.
- Experience with complex problem solving and complex system analysis and design.
- Experience with project management and project management methods.
- Experience with responding to audits from a variety of oversight and audit entities, particularly for systems development, maintenance and operations processes and procedures.
- Experience with process improvement using methods such as Lean and Six Sigma.
- Experience managing and monitoring contracts and relationships with IT Vendors.
- Experience with state procurement processes and IT vendor/contract management.
- Experience in creation and support of project plans for team tasks and resources
Other:
- Experience with Medicaid & Long-Term Care Information systems is a plus.
- Must be able to communicate effectively and handle organizational issues in a professional manner.
- Experience with project management tools.
- Enthusiastic to learn new software and technological advances and engage in multiple project initiatives.
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