About the Opportunity

The Division of Information Technology Services is seeking a highly driven, self-motivated and enthusiastic person to fill the role of Senior IT Business Analyst. The ideal candidate for this position is a problem solver and critical thinker.  As a Senior IT Business Analyst, you will use your knowledge, critical and design thinking skills to identify stakeholder needs, determine IT solutions to business problems, and present findings and recommendations at all levels of the organization. You should have strong writing and communication skills and be able to build effective relationships with all stakeholders. This position requires a high level of cross-functional collaboration, teamwork, and excellent communication.

This role requires occasional availability outside of traditional working hours to address urgent business needs as they arise, including, but not limited to, responding to security incidents, supporting software deployments, resolving software issues or system breaks, and addressing other critical operational requirements. The ideal candidate must be proactive and adaptable, ensuring minimal disruption to business operations by promptly addressing any issues, regardless of time or day. Flexibility and a strong sense of urgency are essential for success in this position.

This role is hybrid and in the office minimum of three days a week to facilitate collaboration and teamwork. In-office presence is an essential part of our on-campus culture and allows for engaging directly with staff and students, sharing ideas, and contributing to a dynamic work environment. Being on-site allows for stronger connections, more effective problem-solving and enhanced team synergy, all of which are key to achieving our collective goals and driving success.

Applicants must be authorized to work in the United States. The University is unable to work sponsor for this role, now or in the future

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or similar equivalent work experience required.  

• Requires 8-10 years’ experience in one or more information technology disciplines. 

• Exposure to digital technologies and related requirements elicitation methods is required.

• Necessary skills include verbal, written, interpersonal, negotiation, presentation and meeting facilitation skills. Being able to clearly present information at the right level for both executives and for staff is crucial for success in this role.

Preferred Qualifications:

• 10 years of experience with business analysis work involving large complex IT projects and building/fostering a broad range of business relationships with multiple stakeholders.

• Demonstrated experience in implementation of major projects, processes, and systems. 

• Excellent business analysis skills - ability to understand and clarify business needs formulated by requestors and stakeholders, and then propose solutions. 

• Demonstrated knowledge and practical application of various requirements elicitation methods, such as design thinking, prototyping, focus groups, surveys, and journey mapping. 

• Demonstrated knowledge of information technology applications, processes, software, hardware and cloud-based solutions. 

• Self-motivated and ability to work well with multiple teams in a cross-functional setup. 

• Experience working with third-party solutions and third-party suppliers. 

• Experience with both agile and waterfall projects. 

• Demonstrated ability to work on multiple initiatives simultaneously and to manage deadlines.

• Demonstrated ability to lead and facilitate requirements gathering sessions with Subject Matter Experts (SMEs) who possess varying levels of technical expertise.

Certificates and Licenses

Business Analysis certification considered a very strong asset.

Responsibilities:

Functional Customer Service, Business Case/Requirements Development

• Gather, analyze, validate and document business, organizational, operational, and technical requirements.

• Lead activities related to business analysis initiatives, and consider the business implications of technology solutions to the current and future business environment.

• Develop a deep understanding of stakeholders within and outside of IT. Collaborate with both internal customers and vendors to translate business needs into systems requirements and scoping; and distinguish users’ requests from the underlying true needs.

• Understand and document business processes; id